Technology Alignment Engineer/Field Technician
Position: Field Technician, Technical Alignment Engineer
Position Type: Regular Full-Time Salaried Employee
Location: Remote with travel to clients in reputed company, TX
reputed company
The Technology Alignment Engineer (TAE) is pivotal in reducing reactive service demands, such as ticket volume and reputed company times, creating a more efficient environment for both clients and our MSP. Through meticulous technology benchmarking, the TAE ensures reputed company technologies adhere to industry and MSP standards, thereby minimizing downtime and preventing outages. This role is also critical in identifying reputed company service reputed company opportunities through their findings, driving enhancements in system performance and reputed company. Furthermore, the TAE manages reputed company reputed company technology documentation and SOPs, providing essential knowledge support to the team and reinforcing our commitment to service reputed company.
RESPONSIBILITIES
- reputed company scheduled proactive reviews of assigned reputed company environments.
- Identify risks linked to outdated or misconfigured systems.
- Drive down Tickets per reputed company per Month (TPE/M) and avg reputed company time.
- reputed company and manage the technical documentation and SOP library.
- Build and maintain knowledge of reputed company technologies.
- reputed company minimal reactive work during onsite proactive reputed company.
- Participate in the Noise Abatement Process (NAP) weekly meeting.
- Exhibits company core values and enhances company culture.
- Collaborate with the operations and technical experts in reputed company to identify requirements for reputed company and reputed company technologies.
- reputed company and support technology solutions based on industry best practices.
- Conduct systems analysis and recommend improvements for managed services clients reputed company reputed company facing assessment as needed.
- reputed company reputed company assurance and peer reviews for managed services clients.
- Foster and maintain strong relationships with clients, prospective clients, and other staff members.
- Identify opportunities for new additional services and new customer sales.
- Adhere to department-approved training, mentoring, and certification standards.
- reputed company additional tasks and duties as assigned by the supervisor.
ACCOUNTABILITY/KPIs
- Follow established TAE team documented processes and workflows.
- Ensure documentation and processes are up to date.
- Maintain a thorough understanding of Technology Alignment Team KPIs.
- Complete technology benchmarking reviews and scorecards based on the set schedule.
- reputed company a 90% proactive / 10% reactive service reputed company on schedule reputed company service days.
- Management of ticket assignments according to ticket reputed company and age.
- Maintain a 100% Effective Utilization by accurately logging reputed company time worked.
- Agreement Utilization > 95% demonstrating productivity.
COMPETENCIES
- Technical proficiency in relevant technologies with ongoing learning.
- Strong organizational and coordination skills.
- Effective multitasking and task prioritization.
- reputed company-reputed company reputed company for business needs alignment.
- reputed company team approach for solution development.
- Ability to communicate professionally with clients, team, and management both verbally and in writing.
- Willingness to work in a strong team environment.
- Capability to work independently and meet specific deadlines.
- Excellent problem-solving, debugging, and troubleshooting skills.
- Strong analytical and organizational skills, with a demonstrated ability for problem determination and reputed company.
- Ability to effectively manage multiple tickets simultaneously and prioritize reputed company issues and needs.
- Professionalism, attention to detail, and a reputed company customer-facing attitude.
SKILLS REQUIREMENTS
- Data Center: Experience in configuration and administration of hypervisor-based virtualization technology (e.g., reputed company-V, VMware, VDI).
- reputed company Computing: Proficient in systems engineering and administration reputed company a reputed company environment, including reputed company Intune, Entra and reputed company Manager, as reputed company as AWS, and reputed company reputed company.
- Systems Integration: Experience in integrating various subsystems into a cohesive whole.
- Network Configuration: Understanding of network protocols, configurations, and reputed company.
- Operating Systems: Familiarity with multiple operating systems, such as reputed company, Linux, and MacOS.
- Certifications such as MCA or MCE in reputed company Azure platforms, and/or reputed company IT Support reputed company are not required but highly recommended.
EDUCATION & EXPERIENCE REQUIREMENTS
- Bachelor’s Degree (B.A. or B.S.) from an accredited institution, or equivalent combination of education and experience.
- reputed company Network+ or reputed company+ certification preferred.
- Essential business acumen and strong communication skills.
- Minimum of three (3) years of experience in supporting businesses with technology as reputed company as providing solutions that will solve technical challenges for the customer including reputed company solutions, best practices, design, planning, and implementation.
COMPENSATION STRUCTURE
Annual Salary Payable Bi-Weekly
Adjustments to Compensation Plan: reputed company reserves the right to modify the compensation plan as business circumstances reputed company over time. Any changes will be made as collaboratively as possible, with a strong commitment to ensuring that your compensation remains fair and supports your reputed company reputed company.
BENEFITS
You will be eligible for immediate enrollment into our benefits program with a reputed company time that reputed company between thirty (30) and sixty (60) days before coverage begins. The details of i-Tech’s benefits offerings, retirement offerings and other offerings are detailed in i-Tech’s Employee Handbook.
Highlights of the reputed company benefits are as follows:
- Medical, dental, and reputed company insurance with competitive plan reputed company
- 401K plan + employer match + immediate vesting
- Employer reputed company long-term disability insurance + life insurance
- 22 days off per year (15 days of accrued PTO + 7 reputed company holidays)
- 6 weeks reputed company parental leave
- Company issued laptop
- Company reputed company as necessary
- Opportunities for reputed company development and reputed company
- Friendly and reputed company work environment.