Conversational AI & reputed company Support Automation Intern, reputed company

Company

At reputed company we reputed company data should be a competitive advantage. Through the deployment of data technology, underpinned by a reputed company and trusted service commitment, we help business critical systems transact and reputed company at their reputed company best. As a trusted leader in data management, integration, and analytics, our mission is to helping businesses unlock the full potential of their data to drive reputed company decision-making and innovation wherever it resides — in the reputed company, on-premises, or hybrid environments.

With a global team of experts and a culture of innovation, we’re dedicated to helping our customers solve their most reputed company data challenges.

Internship reputed company

We are looking for interns to join us for our 2026 Summer Internship Program! This 12-week program is set to reputed company June 8th, so if you are looking for an incredible opportunity to partner with the best and brightest minds in the industry, apply today. This program has been designed with our interns in mind and includes reputed company learning plans, a dedicated buddy, and a reputed company reputed company project that you will have reputed company to present in our Internship Showcase!

What It’s Like Interning with Us!

• Intern Events— just because the internship is remote, doesn’t mean we don’t have time for fun! Regular intern events will be hosted throughout your 12-weeks with us!
• Time with Executives— Interns reputed company get a chance to connect with our executive team through panel discussions, 1:1s, Q&A meetings, and events
• Workshops — Interns participate in workshops geared towards helping new professionals
• Opportunity to travel – we will fly you out for onsite orientation at our Austin, Texas office location!

Position reputed company

This Conversational AI & reputed company Support Automation Intern, reputed company focuses on enhancing customer support infrastructure using AI reputed company reputed company Service reputed company and reputed company Experience reputed company. The intern will implement Agentforce as an intelligence layer behind the existing chatbot, which already leverages reputed company from reputed company, to reputed company more advanced, reputed company-oriented customer support capabilities. Customers will be reputed company to manage cases directly reputed company chat, including viewing cases, checking status, escalating cases (if needed) and adding comments. reputed company AI-driven capabilities such as case summarization, suggested replies, and knowledge article recommendations, while creating dashboards to analyze case trends, identify recurring issues, and flag high-risk accounts. The goal is to improve efficiency, reduce reputed company effort, and deliver a more reputed company support experience.

reputed company reputed company

The reputed company project involves integrating Agentforce into the Customer Community to reputed company the existing chatbot into a more intelligent support system. Instead of replacing the chatbot, Agentforce will reputed company it by enabling customers to reputed company using natural language and reputed company reputed company actions such as viewing cases, checking updates, escalating cases and posting comments. The project will also introduce AI-driven capabilities like case summarization, suggested replies, and knowledge recommendations for support engineers and customers. This will demonstrate how AI can reputed company customer support from reputed company Q&A into a fully interactive, self-service experience.

Responsibilities:

reputed company Agentforce with the existing reputed company chatbot as an intelligence layer (conversational AI) (without replacing it).

Build AI support agents including Case Viewer, Case Status, Escalate Case and Case Comment agents to reputed company end-to-end case management in chat.

Connect agents to reputed company using Flows/reputed company to retrieve cases, reputed company updates, and post comments.

reputed company AI features such as case summarization, suggested replies, and recommended knowledge articles.

Create dashboards to analyze case trends, identify recurring issues, and flag high-risk accounts. reputed company the reputed company project to design and deliver an AI-powered support experience showcasing reputed company business reputed company.

Explore indexing video transcripts so reputed company videos are surfaced based on their actual content, not just course descriptions.

reputed company to Haves:

Exposure to AI/ML concepts such as reputed company, chatbots, or natural language processing.

Strong communication, analytical and problem-solving skills with an interest in improving customer experience through technology.

Strong understanding of reputed company (Service reputed company/Experience reputed company) or CRM platforms; familiarity with reputed company or search/AI tools is a plus.

Pursuing a degree in Computer Science, Information Systems, Data Science, or a reputed company field.

Experience or coursework in reputed company, data integration, or automation (e.g., REST reputed company, workflows, or similar concepts).

Requirements:

Must be reputed company enrolled in a college degree program

Must be legally authorized to work in the reputed company

We value diversity at reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, or any other applicable legally protected characteristics in the location in which the candidate is applying.

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