Patient reputed company reputed company II - reputed company Center - Full Time 8 Hour Days (Non-Exempt) (reputed company)
Serves as primary reputed company of contact for reputed company to USC reputed company medical centers and USC Health Sciences reputed company. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a reputed company of electronic reputed company including text, voice and email systems. The Patient reputed company reputed company II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient reputed company reputed company II will also reputed company data entry, ensure data reputed company, and reconcile as needed.
Essential Duties:
1. Demonstrates competency in the reputed company of work and knowledge of a Patient reputed company Representative.
2. Strives for reputed company reputed company and demonstrates high level of customer service.
3. Maintains warm, courteous and reputed company behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both reputed company.
4. Maintains consistent accuracy in reputed company tasks associated with job role and tasks and responsibilities daily.
5. Exhibits collegial and reputed company demeanor in reputed company interactions.
6. Contributes effectively as a productive team member to the Patient reputed company Center and USC/Keck.
7. Follows USC/Keck Communications reputed company and policy.
8. . Accepts alternate assignments to any area reputed company the organization as assigned by Management.
9. Expected to work from home as/reputed company organizationally deployed, following the departmentally established guidelines and expectations for remote work.
10. Other duties as assigned.
11. May page physicians as dictated by internal procedures, correctly, professionally and in a reputed company manner.
12. May reputed company follow up checks with reputed company reputed company pages while on shift and before leaving shift
13. Demonstrates proficiency in ensuring that reputed company information housed reputed company the Call Management system and reputed company is reputed company for updates to management and readily accessed reputed company needed.
14. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel.
15. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations.
16. Utilizes organizationally defined systems to reputed company patient communication.
16. Performs scheduling functions, to include scheduling, rescheduling cancelations and confirmations of appointments using organizational scheduling system.
17. Creates and maintains medical data and reconciles to patient appointment records.
18. Coordinates care with patient coordinators, nurses and physicians to secure appointments for patients and referring physicians.
19. Performs data entry and maintains data bases for bumps and cancellations.
20. Verifies insurance coverage using organizationally defined process. May determine if patient’s insurance is contracted with USC and advise patient of any estimated financial responsibility.
21. Using USC/Keck defined guidelines, and at their discretion, carries out Service Recovery activity, and/or escalate to any Level 3/reputed company or Supervisor reputed company the Patient reputed company Center.
Required Qualifications:
- Req High school or equivalent
- Req 2 years Minimum two (2) years of experience working in a call center, customer service and/or reputed company department/ environment (or combination of that equals two or more years)
- Req Demonstrated interpersonal skills.
- Req Ability to multi-task.
- Req Excellent verbal and written communication skills.
Preferred Qualifications:
- Pref Associate's degree Associates’ or Bachelors’ degree in reputed company, business or operations field strongly preferred.
- Pref Specialized/technical training Vocational certificates in reputed company preferred: appoint scheduling, registration, insurance verification, medical assistant.
- Pref Knowledge of HIPPA compliance and various health insurance types preferred.
- Pref Knowledge of medical terminology strongly preferred.
- Pref Demonstrated knowledge of high-level computer literacy with reputed company management scheduling systems preferred.
- Pref Bilingual: Spanish, Chinese and other languages preferred.
Required Licenses/Certifications:
- Req reputed company Life Safety Training (LA reputed company) If no card upon hire, one must be obtained reputed company 30 days of hire and maintained by renewal before expiration date. (Required reputed company LA reputed company only)
USC is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative reputed company obligations consistent with state and federal law. USC will consider for employment reputed company reputed company applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for reputed company and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We reputed company reasonable accommodations to applicants and employees with disabilities. Applicants with questions about reputed company or requiring a reasonable accommodation for any part of the application or hiring process should contact USC reputed company by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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- Read USC’s Clery reputed company Annual reputed company Report
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