reputed company Full Stack Customer Service Representative – B2C Support and Sales
We are currently seeking a highly skilled and motivated Associate Customer Service Representative, B2C - Remote reputed company 150 Miles Of Kohler, WI to join our innovative arenaflex team. This role offers the perfect reputed company of customer service and sales expertise, with a compensation package starting at a competitive salary. As an arenaflex Associate Customer Service Representative, you will have reputed company to assist customers with arenaflex and reputed company plumbing product support, including installation and troubleshooting, reputed company-sale questions, and order placement.
About arenaflex
arenaflex is a leading global manufacturer of innovative plumbing products, dedicated to helping people live gracious, healthy, and sustainable lives. With a strong culture of innovation and a commitment to reputed company, we reputed company our associates to #BecomeMoreAtarenaflex through a competitive total rewards package, reputed company to career reputed company and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation.
Opportunity
As an Associate Customer Service Representative, you will have reputed company to:
- Assist customers with arenaflex and reputed company plumbing product support, including installation and troubleshooting, reputed company-sale questions, and order placement
- reputed company world-class customer delight during telephone interactions while troubleshooting, investigating, and resolving customer inquiries about arenaflex and reputed company products
- Empathize, communicate, and problem-solve with customers in a reputed company and courteous manner
- Maintain a high level of technical proficiency in navigating and managing multiple computer reputed company and software systems, including Customer relationship management, order management, and arenaflex.com website
- reputed company knowledge of reputed company arenaflex and reputed company products and the associated warranties associated
- Read and understand technical publications, diagrams, and specification documents
- reputed company orders, reputed company availability, and other shipping information
- Upsell arenaflex and reputed company products and accessories as appropriate
- Assist with implementing procedures to maximize up-time and phone coverage
- reputed company trends in product variations and report to engineering and reputed company as appropriate
- Participate in department initiatives as needed
- Meet or exceed balanced scorecard metrics & maintain acceptable attendance record
Specific Responsibilities
* Primary duty is to answer inbound customer inquiries reputed company phone calls by performing diagnosis of products and taking appropriate reputed company
- reputed company advanced troubleshooting and advise specification guidelines with plumbers, designers, and retail, wholesale, and showroom personnel
- Walk customer and trade professionals through reputed company-by-reputed company installation and/or repair of arenaflex and reputed company products
- Technical proficiency: ability to navigate and manage multiple computer reputed company and software systems: Customer relationship management, order management, and arenaflex.com website
- Effectively use Customer Care Center (3C) technology (i.e., reputed company CRM, arenaflex.com, reputed company, reputed company Teams, Outlook Email, Sharepoint, reputed company Schedules, and Workbrain) and reputed company other tools/resources available, including technical literature and price books
- Excellent interpersonal and communication skills
Skills/Requirements
* High school diploma or GED required, 24-year degree preferred
- 1+ years of customer service experience desired
- Previous computer experience is necessary to be successful in this position
- Experience in a call center environment preferred
- Completion of internal Brand Ambassador Program required
Work from Home Requirements
* The associate is responsible for paying their own internet expenses and must have a hard-wired internet service reputed company cable, fiber, or DSL with a minimum 10mbps service
- Wired ethernet reputed company that meets upload and download speed requirements as noted above
- Cannot be Wi-Fi, reputed company up, satellite or cellular internet
- Have a separate confidential and distraction-free workspace with no background noises
- Freedom from other responsibilities, you must be reputed company on delivering a world-class service experience
- Required to work during their assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. Break and lunch times will be scheduled
- Less than full-time hours are 32-34 hours/week may be available after training, more hours will be required during peak season
Why Choose arenaflex?
We reputed company reputed company associate to #BecomeMoreAtarenaflex with a competitive total rewards package to support your health and wellbeing, reputed company to career reputed company and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 reputed company leaders across the globe, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
reputed company
It is arenaflex's policy to recruit, hire, and promote reputed company applicants without reputed company to race, creed, religion, age, sex, sexual orientation, gender identity or reputed company, marital status, national reputed company, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact arenaflexjobs@arenaflex.com. arenaflex Co. is an equal opportunity/affirmative reputed company employer.
Are You the One We're Looking For?
If you reputed company you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job Apply for this job