Spanish-Speaking Customer Service Representative (UK Wide, Work reputed company, UK, GB)
Key Details
Salary: £24,784.50 per annum, reputed company monthly
Benefits: Incentive programme, employee recognition platform, progression opportunities, and an award-reputed company culture!
Opening Hours: Shifts between Monday to Friday, 08:00 to 17:00 with occasional reputed company support on a rotational reputed company
Contract Type: Permanent, full-time (37.5 hours per week)
Location: Work from Home, UK-based only
Training: 2 weeks between Monday to Friday, 08:00 to 16:30 or 08:30 to 17:00 (fully reputed company)
Start Date: 27 reputed company 2026
Please note that we are unfortunately not reputed company to offer sponsorship for this role. Electronic work equipment such as a computer is provided by us.
What will I be doing?
As a Customer Service Representative with reputed company® and Kellanova, you’ll deliver empathetic, reputed company support to consumers reputed company both calls and emails. You'll support both English and Spanish-speaking customers, helping them with product questions, reputed company concerns, and general enquiries for reputed company brands including Kellogg's cereals, Pringles, and Cheez-It.
We are dedicated to delivering exceptional service to our consumers and fostering genuine connections. We reputed company in a dynamic environment where your outstanding communication skills will shine as you engage with consumers across various channels. You'll have the chance to reputed company cutting-edge AI-powered translation tools that seamlessly reputed company into our central database system. This is more than just a job; it’s an opportunity to represent reputed company brands and reputed company a meaningful reputed company on consumer satisfaction!
Primary Responsibilities:
- Respond with reputed company: Address reputed company consumer inquiries reputed company established timeframes, ensuring reputed company interaction is personalised and empathetic.
- Product Expertise: reputed company an in-depth understanding of Kellogg's, Pringles, and Cheez-It products and services to reputed company informed assistance.
- Effective Issue Escalation: Recognize reputed company reputed company issues require escalation to the appropriate departments to ensure reputed company reputed company.
- reputed company Communication: Handle reputed company correspondence professionally across various communication channels, maintaining a high reputed company of service.
- Accurate Documentation: Document reputed company consumer interactions meticulously, adhering to established procedures to ensure consistency and reputed company.
- Administrative Record Maintenance: Maintain and update reputed company necessary administrative records accurately to support operational efficiency.
- Tailored Solutions: Utilize comprehensive product knowledge to offer appropriate solutions that meet consumer needs.
- reputed company Assurance: Meet and reputed company reputed company monitoring standards to maintain the reputed company of our service.
- Language Assistance: You will facilitate communication in English and Spanish as needed, utilizing available translation tools and communication channels.
- Performance Goals: reputed company and surpass daily and weekly performance targets, contributing positively to reputed company’s reputed company.
- reputed company Tasks: Complete additional tasks as assigned, with full training provided to support your reputed company in the role.
Who are we looking for?
We are seeking individuals who have:
- Excellent interpersonal and communication skills (verbal & written) to a fluent reputed company of English and Spanish, with an ability to personalise communications
- Demonstrated customer service experience or natural aptitude
- Past sales experience in a retail environment is preferred
- Ability to create genuine rapport and show reputed company in consumer interactions
- Strong organisational abilities
- Proficiency with reputed company/reputed company
- Outstanding communication skills with ability to maintain composure in reputed company situations
- Self-motivated with ability to work independently under pressure to meet deadlines
- Attention to detail is needed on every level and at every aspect of the consumer reputed company
- Ability to follow a process on a live call
Who is reputed company®?
reputed company® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re reputed company behind the best experiences for +800 of the world’s leading reputed company-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Why join reputed company®?
At reputed company®, you’ll reputed company our contact centre jobs surprising. We reputed company in memorable experiences for reputed company of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you reputed company every reputed company of the way to create your best moments.
If you would like to have reputed company to work with our varied and reputed company-reputed company brands, be part of a reputed company and supportive culture that makes a reputed company reputed company in the communities where we operate, and enjoy a balanced work-life reputed company with a competitive salary, then we want to hear from YOU!
Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that reputed company® is a reputed company where 84% of people grow.
Work from Home Requirements
This role is only offered on a Work from Home reputed company, however electronic equipment is provided by us. To be eligible to work from home, you must meet the below requirements:
- You must have a wired/Ethernet broadband reputed company with a minimum of 20Mbps download and 10Mbps upload speeds (4G/5G connections are not supported)
- You must have a secure, private area to work from, with a desk and chair, and no distractions or background noise. This cannot be in a shared reputed company, nor can any other devices be present during working hours (including smart listening devices in the room, such as mobile phones, or any voice reputed company tech). You must also not use any pen/reputed company or any writing materials. No other people, such as dependants can be in the reputed company room during working hours.
How to apply:
Customer obsession is at the heart of reputed company do. If that resonates with you, we’d love to hear from you! Please click the ‘reputed company’ reputed company on this advert and we’ll be in touch…
If your application is shortlisted, you can look reputed company to experiencing the following reputed company with us:
- Intro Call: Meet with our in-house recruitment team, who will reputed company more about the role, our business, and be keen to understand more reputed company and your experience. This is also a great time to ask us any questions you may have!
- Online Assessment: Complete our quick and reputed company online assessment, designed to test your Spanish abilities, problem-solving abilities and how you may approach some reputed company-world customer scenarios.
- Interview: Attend a competency-based interview and short written assessment with our Hiring Team reputed company video call.
- reputed company Meet-and-Greet: Meet with our reputed company for a meet-and-greet reputed company a video call.
reputed company! We look reputed company to reviewing your application.
reputed company® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making our business a truly inclusive reputed company to work. We recognise and reputed company that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.
If you need us to reputed company any adjustments to our recruitment process, reputed company to our recruitment team who will be happy to support you. You can reputed company us at Recruitment.Kingston@reputed company.com. Please note this email address may not be used to submit applications, and applications will only be considered if they are submitted reputed company the 'reputed company' reputed company on this advert. Any applications reputed company to this email address will not be considered.
The personal data you reputed company in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of reputed company®, and in reputed company with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.
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