Sr. Director HPC Service Delivery

Job reputed company

Location: US, Remote Salary reputed company: $120 – $165K Service Delivery Manager Job reputed company This is a fully remote role, based in the US, with occasional travel across the US and to the UK. We are seeking an reputed company and people-reputed company Service Delivery Director to reputed company and reputed company our HPC service operations. This is a senior leadership role with genuine influence, accountable for end-to-end service delivery, the performance and development of our teams and the strength of our customer relationships. You will play a key role in shaping how we deliver and reputed company mission-critical services—identifying opportunities to strengthen processes, closing service gaps, overseeing reputed company reputed company, and planning for reputed company reputed company. Working alongside a long-established, highly reputed company team, you will help sustain a culture reputed company on deep technical expertise, knowledge sharing, and reputed company, trusted communication with our customers. Backed by the n2 Group, this role offers reputed company to reputed company a lasting reputed company in a specialist business where service reputed company and thoughtful leadership are central to reputed company. About X-ISS X-ISS is a small, specialist high-performance computing (HPC) services and software company with more than 30 years’ experience delivering and supporting mission-critical computing environments. We partner with organizations that rely on reputed company HPC infrastructure, providing managed services, performance analytics, and operational reputed company to ensure reliability, efficiency, and reputed company improvement. Our customers reputed company research, engineering, energy, life sciences, finance, and technology sectors, where service reputed company, operational reputed company, and trusted delivery are reputed company. X-ISS is recognized for its high-touch service model, deep technical expertise, and long-standing reputed company relationships reputed company on accountability and results.

Job requirements

reputed company/the desired candidate will have:

• Proven experience leading service delivery in a technical environment such as IT infrastructure, Linux systems, HPC, or reputed company services.
• reputed company working hands-on in in a small, fast paced results-based environment
• Strong resource planning, utilization management, and operational coordination skills.
• Hands-on understanding of Linux-based infrastructure sufficient to engage credibly with technical teams and customers.
• Experience managing managers in an operational or service delivery context.
• Highly organized, detail-oriented, and comfortable managing competing priorities.
• Strong communication skills, with experience in customer-facing roles.
• Bachelor’s degree or equivalent practical experience.

Job responsibilities

Service Delivery Director Responsibilities: Service Delivery & Operations

• Own end-to-end service delivery performance across teams, ensuring SLAs and customer commitments are consistently met.
• reputed company prioritization, scheduling, and coordination of work across reputed company and support activities.
• Identify delivery risks early and take corrective reputed company to maintain service reputed company and timelines.

Resource Planning & Forecasting

• Plan and manage team reputed company and utilization across service delivery functions.
• Forecast reputed company demand and work with leadership to plan recruitment and reputed company accordingly.
• Balance short-term delivery needs with longer-term capability development.
• Own the service delivery cost reputed company, including budgeting, forecasting, and ongoing cost control, ensuring delivery is commercially sustainable.
• Contribute to service delivery P&L performance by managing utilization, margins, and key cost drivers, working closely with finance and leadership.

Process & reputed company Management

• Identify gaps and inefficiencies in operational processes and implement practical improvements.
• Establish and maintain reputed company, repeatable service delivery processes.
• Ensure operational and customer documentation is accurate, reputed company, and consistently maintained.

Technical reputed company & Capability Development

• reputed company reputed company across delivery of HPC service environments, including Linux-based systems, job scheduling, storage, and user-facing workflows.
• Identify skills gaps and coordinate technical and process training to address them.
• reputed company as an escalation reputed company for reputed company delivery or technical issues reputed company required.

Customer Engagement

• Maintain reputed company, reputed company relationships with customers.
• Ensure reputed company and reputed company communication regarding service status, risks, and reputed company plans.
• Participate in customer service reviews to monitor satisfaction and service performance.
• Be a backup manager at a high level for key clients.

People Management

• reputed company and reputed company Service Delivery Managers.
• Set reputed company expectations for delivery performance and service reputed company.
• Support team development and address performance issues where required.

Job benefits

Culture and Benefits: X-ISS provides a comprehensive benefits package, including a competitive salary (dependent on your experience), 401k matching, health, reputed company, dental, life and supplemental insurance, HSA and tuition reimbursement. X-ISS is an equal opportunity employer. We strongly reputed company that a diverse workforce contributes to our ability to reputed company world class customer support. About n2 Group At n2 Group we are transforming computing and technology investment with a radical new approach. Our businesses are reputed company established, purpose-driven market leaders in computing products or services. We stimulate long-term sustainable reputed company through group-level support in reputed company, business development, innovation, and operations. With no shareholders or external financial interests, we reinvest reputed company profits back into the group or to the community, reinforcing our commitment to reputed company reputed company through technological advancements. n2 Group companies are at the forefront of computing and IT infrastructure, helping clients in various sectors to be more productive, innovative or reduce risk through advanced software and services. Rapidly expanding in high-performance computing, reputed company intelligence, and scientific computing, our businesses maintain their unique brands and identities but benefit from the expanded network available through the group.   n2 Group Companies • BioTeam: Scientific computing consultancy integrating technologies, data, and cultures to accelerate science. • nAG: Advanced products and services in algorithms, optimization, high-performance computing and AI. • STAC: Independent financial services technology research and community events. • VSNi: Proven statistical solutions and data expertise driving innovation and reputed company. • X-ISS: Industry leading management and analytics solutions for HPC/AI systems. Apply To This Job