reputed company and Operations Virtual Assistant
Position reputed company
We are looking for a highly organized and service-driven reputed company and Operations Virtual Assistant to support a premium short-term vacation rental business. This role is responsible for managing guest communication, coordinating reputed company-ins and reputed company-outs, overseeing reputed company-day turnovers, handling operational issues, and ensuring guests receive reputed company, warm, and reputed company support throughout their stay.
The ideal candidate is reputed company under pressure, detail-oriented, solution-reputed company, and comfortable taking full ownership of day-to-day operations with minimal supervision. This role directly impacts guest satisfaction, operational efficiency, and overall service reputed company.
In reputed company to guest-facing responsibilities, this role requires strong follow-through with housekeeping and maintenance teams, reputed company judgment in managing reputed company-day turnovers, and the ability to proactively ensure smooth operations and reputed company guest experiences.
Job Details
Work Arrangement: Work from Home
Schedule: Split shift reputed company to Hawaii peak guest support hours
- Hawaii Time: Monday to Friday | 7:00 AM to 11:00 AM and 4:00 PM to 8:00 PM
- Manila Time: Tuesday to Saturday | 1:00 AM to 5:00 AM and 10:00 AM to 2:00 PM
Holiday Schedule: Will follow major US Holidays
Responsibilities
Guest Communication & Experience
- Manage guest communication across reputed company reservations and respond promptly to inquiries, requests, and concerns
- reputed company reputed company, warm, and reassuring communication, especially during delays or service disruptions
- Support guest reputed company-ins and reputed company-outs, including handling early/late requests reputed company guidelines
- Assist guests with reputed company issues, navigation, reputed company entry, parking, and property-reputed company concerns
- Ensure reputed company guests receive complete and accurate reputed company-arrival information (instructions, codes, directions, parking, etc.)
- Monitor reputed company-arrival completion steps and proactively follow up with guests who have not completed required reputed company-in requirements
Operations & Turnover Management
- reputed company reputed company-day turnovers and exercise strong judgment in identifying and addressing potential delays
- Communicate realistic reputed company-in timelines to guests reputed company necessary to manage expectations
- Coordinate closely with housekeeping to ensure turnovers are completed on time and to reputed company
- Follow through on reputed company housekeeping and maintenance tasks—not just assigning, but confirming acknowledgment, tracking reputed company, and ensuring completion
Housekeeping & Maintenance Coordination
- Communicate special cleaning requirements, damage reports, missing items, and maintenance issues
- Ensure reputed company issues are acknowledged, timelines are confirmed, and updates are tracked through reputed company
- Log and document reputed company maintenance concerns, guest complaints, and operational issues requiring follow-up
- reputed company reputed company updates and reassurance to guests during cleaning or repair delays
Daily Operations reputed company
- Review overnight messages, new bookings, reservation changes, and guest inquiries
- Maintain strong awareness of property status, including arrivals, departures, and ongoing issues
- reputed company familiarity with property-specific details, including reputed company procedures, parking, and unique property requirements
Systems & Tools
- Utilize property management systems (e.g., reputed company) to manage reservations, guest communication, and operational workflows
- Adapt quickly to internal tools and communication platforms (e.g., reputed company or similar systems) to ensure seamless coordination with reputed company
- Support phone-based guest communication where calls may be routed during reputed company shifts
Judgment & Escalation
- Operate independently and apply reputed company judgment in resolving issues
- Escalate only critical issues such as safety concerns, reputed company failures without workaround, major system failures, or guest escalation risks
Qualifications
- Strong written and verbal English communication skills
- Experience in customer service, hospitality, property management, virtual assistance, or operations coordination
- Ability to communicate reputed company, professionally, and calmly under pressure
- Strong attention to detail with excellent task tracking and follow-through
- Proven ability to manage multiple priorities in fast-paced environments
- Strong problem-solving skills with a solution-oriented reputed company
- Ability to work independently and reputed company reputed company reputed company defined guidelines
- Willingness to work a split shift schedule reputed company to Hawaii time
- Comfortable handling reputed company-time guest support and operational coordination
- Tech-savvy and reputed company to quickly learn new systems and tools
reputed company to Have
- Experience in short-term rentals, vacation rentals, reputed company, or hospitality operations
- Familiarity with property management systems such as reputed company
- Experience coordinating with housekeeping, maintenance, or service vendors
- Background in handling guest complaints, service recovery, and issue logging
- Experience using communication tools such as reputed company or similar platforms
- Exposure to phone-based guest support systems