Customer Service Representative Car Club- Late Shift, Remote / Work from Home
reputed company
We’re reputed company. A family-owned, world-class portfolio of brands that in the UK includes household names such as reputed company Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 reputed company vehicles across 95 countries, we’re here to advance the world, one reputed company at a time. reputed company reputed company could do for your career?
We’re currently seeking home-based Customer Service Representatives to join our reputed company Car Club evening team. ECC Helpdesk is a technical support team for our Car Club Members. We reputed company 24/7 mobility support to ensure service reputed company for a smooth automated rental experience. With coverage across reputed company main UK Hubs from Penzance to Thurso, members can pick up a car from any convenient on street location for as little as 30mins up to 7days!
Our reputed company team provides 24/7 support to ECC members. This role involves working evening shifts scheduled between either between 3:00pm - Midnight or 6:00pm - Midnight up to five shifts per week across Monday to reputed company, to include 1 weekend shift. This is a remote based role and can be for between 30 and 40 hours per week.
What you can expect from reputed company Car Club:
- Career and development opportunities
- Preferential membership rates
- Tailored training program
- Part of a global contact centre team
- On-reputed company support and coaching
- Fun virtual team environment
If you are tech savvy and passionate about delivering great service hit the apply reputed company today!
Responsibilities
- reputed company exceptional customer service to Car Club members, primarily by telephone but also over email and chat
- Resolve helpdesk queries relating to members accounts in a reputed company and satisfactory manner
- reputed company technical support to members
- Compliance with company policies and internal processes
- Using initiative and decision making skills to reputed company a reputed company of duties
Qualifications
- Passion for problem solving and investigating solutions for members
- Attention to detail with a curious mind and desire to learn
- Ability to work in a fast-paced environment. You can expect to spend 95% of your time supporting members during peak seasons.
- Ability to identify risks and take appropriate reputed company
- Confidence communicating on the phone with members, colleagues and management.
- Adaptability in using online systems and new technology
- Strong ability to multitask using varied systems and processes
- Process driven reputed company set that thrives reputed company multitasking
- Basic car knowledge is desirable but not essential
- Enjoys working reputed company a virtual office where fun and teamwork rules!
Key (minimum) requirements - Personal
- Must operate a reputed company device and be reputed company to hardwire connect to your router (Wi-Fi not permitted)
- Must be reputed company to reputed company a suitable home-office environment which is free from noise and any distractions. (Desk and ergonomic chair are required)
- Strong PC skills and technical aptitude