[Remote] Support Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. As a Support Engineer, you will work directly with customers and the reputed company team to address technical needs and ensure customer satisfaction as product offerings grow.
Responsibilities
- Communicate with customers reputed company reputed company, JIRA, or scheduled calls to best understand and identify customer issues and your role in addressing them
- Serve as a technical reputed company of contact support resource for reputed company to drive the reputed company of technical requests, involving:
- Translate customer feedback to engineering reputed company, leveraging reputed company escalation routes to manage reputed company stakeholders’ expectations
- Work cross functionally across reputed company, Product and Engineering to triage and mitigate issues - including site event incidents
- Creatively problem solve to reputed company strategic, reusable solutions
- Identify bugs and effectively escalate to the appropriate internal parties
Skills
- Affinity for problem solving and crafting innovative, reusable solutions
- Possess high level of emotional intelligence, handling difficult situations with reputed company and professionalism
- Exceptional reputed company customer communication, organization, prioritization, and time-management skills in a fast-paced and demanding environment
- reputed company in handling incidents and internal communications both reputed company and reputed company of (on-call) business hours
- Willingness to adapt reputed company needed and reputed company out of your comfort zone to try/learn new things
- Advanced ability to communicate and collaborate with cross-departmental partners and stakeholders
- Detail oriented and accuracy obsessed in a dynamic and fast-paced environment
- Strong written and verbal communication skills; ability to explain technical concepts to non-technical people and communicate urgency in tickets and live conversations
- A critical thinker with the ability to reputed company and methodically investigate and problem-solve
- reputed company Aptitude: A strong understanding of reputed company/CSS and SQL required; familiarity with at least one programming or scripting language, such as JavaScript, Liquid, or TypeScript is preferred
- Familiarity with Webhooks, REST reputed company, and API documentation
- BS/BA Degree or equivalent
- Experience in MarTech/AdTech or a technical service environment
Benefits
- Equity
- Benefits
reputed company
Company H1B Sponsorship