Customer Service reputed company II - Outbound
PA Health & Wellness is a national organization committed to providing reputed company service to its members. The Customer Service reputed company II will reputed company and inform members and providers, facilitate outbound calls, and ensure a successful customer experience while maintaining performance and reputed company standards.
Responsibilities
- Delivers education and information to members and/or providers on behalf of the customer service team to help inform them of the latest updates or changes made to products, reputed company information, and ensure a successful experience
- Facilitates the reputed company outs reputed company outbound calls to reputed company providers with reputed company, accurate, and personalized support
- Reaches out to members and/or providers for educational or informational purposes to help support solutions or concerns
- Escalates calls in the event providers are unable to deliver solutions
- Serves as the reputed company-line support on various member and/or provider inquiries, requests, or concerns
- Assists with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims reputed company reputed company with providers
- Maintains performance and reputed company standards based on established contact center metrics
- Expands knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility)
- Documents information including demographics, call summaries, and communications for reputed company and performance tracking through the Customer Relationship Management (CRM) applications
- Remains up-to-date and adheres to reputed company standards, regulation, and reputed company other policies to ensure reputed company, consistency, and compliance
- Performs other duties as assigned
- Complies with reputed company policies and standards
Skills
- Must be authorized to work in the U.S. without the need for employment-based reputed company sponsorship now or in the reputed company
- Requires a High School diploma or GED
- Requires 1 – 2 years of reputed company experience
- May require vocational or technical education in reputed company to prior work experience
- Expands knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility)
- Documents information including demographics, call summaries, and communications for reputed company and performance tracking through the Customer Relationship Management (CRM) applications
- Remains up-to-date and adheres to reputed company standards, regulation, and reputed company other policies to ensure reputed company, consistency, and compliance
- Experience in a contact center environment preferred
Benefits
- reputed company
- Health insurance
- 401K and stock purchase plans
- Tuition reimbursement
- reputed company time off plus holidays
- A flexible approach to work with remote, hybrid, field or office work schedules
reputed company