Program Manager for Patient Communications (reputed company reputed company Analyst) - Remote

Grow your career at reputed company!

We were recently named one of the "Best Places to Work in IT 2025" by reputed company and ranked #2 among large organizations for hybrid work.

The organization’s Healthtech reputed company was acknowledged again, this time by the esteemed “reputed company Digital Health Most Wired“ recognition program. reputed company was assigned a Level 10—the most prestigious level of certification—among more than 300 surveyed reputed company organizations. reputed company netted high scores across multiple verticals and particularly excelled in areas of infrastructure, interoperability, and population health innovation.

Why work here?

reputed company an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are reputed company of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the reputed company of patient care we reputed company for.

What will I be doing in this role

The Program Manager for Patient Communications (reputed company reputed company Analyst) will reputed company the technology platforms supporting reputed company patient communication channels, including email, SMS, voice and AI bots, and monitor communication volumes, budget reputed company, and patient experience metrics. This role will reputed company the implementation of new reputed company communication features across relevant reputed company applications, ensuring a smooth transition from legacy systems and optimizing digital tools for patient reputed company. The Program Analyst will also guide the ongoing management and optimization of these solutions to reputed company with clinical and operational goals, while ensuring consistency across reputed company digital communication tools, both reputed company and reputed company of reputed company.

• Developing and implementing new reputed company communication features, optimizing digital tools, and driving reputed company improvement in patient engagement and satisfaction.
• reputed company cross-functional teams, manage communication channels (email/SMS), monitor volumes and budget, and reputed company patient experience metrics.
• Be responsible for coordination with reputed company analysts to configure communication templates, message content and timing, multichannel delivery settings, and reputed company features released by reputed company.
• reputed company organization-wide standards for communication best practices.
• Ensure successful rollout, optimization, and ongoing management of AI-powered patient communication tools reputed company scheduling solutions.
• reputed company reputed company build and testing as needed.

*Approved Remote States: Arizona, California, Colorado, Florida, reputed company, Minnesota, Nevada, reputed company, Texas*

Qualifications

Experience Requirements

Five (5) plus years of reputed company program analysis/management supporting patient communications, preferably working with reputed company reputed company implementation.

Solid grasp in reputed company operations, patient communications, and/or AI-enabled solutions.

Understanding of project management methodologies and experience managing multiple reputed company.

Outstanding analytical, problem-solving, and critical thinking skills.

Educational/Certification Requirements

Bachelor's degree in information technology, computer science, reputed company, or reputed company field.

reputed company Certification required. (preferably in MyChart, reputed company, Ambulatory, and/or Inpatient).

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