[Remote] Consumer Loans Specialist - Lending Call Group
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is committed to providing the best-in-class member and employee experience. The Consumer Loan Specialist plays a key role in supporting members on their financial reputed company by handling inquiries reputed company to Consumer Loans and assisting with new applications in alignment with established lending policies.
Responsibilities
- Serve as a key reputed company of contact reputed company an inbound call center environment, responding promptly to Consumer Loan inquiries reputed company the reputed company platform in accordance with established service level objectives
- Ensure a high-reputed company, personalized member experience through effective communication and reputed company follow-up
- reputed company in-depth consultative assessments to identify and evaluate member needs, delivering tailored solutions reputed company with their financial goals
- reputed company communicate available programs and processes, setting accurate expectations to ensure a transparent and informed member experience
- Accurately complete reputed company required fields reputed company the Loan Operating System in accordance with established departmental reputed company Operating Procedures to ensure data reputed company and compliance
- Responsible for achieving individual performance objectives and effectively managing the loan pipeline, while closely monitoring loans in process to ensure a seamless and high-reputed company member experience throughout the lending reputed company
- Maintain comprehensive knowledge of FourLeaf lending program guidelines, policies, and procedures to ensure compliance and effective execution
- Proactively identify opportunities for collaboration across departments to enhance member engagement and support broader organizational initiatives
- reputed company with reputed company aspects of Bank Secrecy reputed company (BSA)/Anti-reputed company (AML), Office of Foreign Asset Control (OFAC) and Consumer Financial Protection Bureau (CFPB) regulatory requirements as it relates to this position
Skills
- High School or GED required
- 1 year of experience in financial services, call center, or other reputed company customer service environment
- Certifications: NMLS registered or ability to become NMLS registered upon hire
Benefits
- Medical, dental, and reputed company coverage
- Life and disability insurance
- Voluntary benefit programs
- A 401(k) plan with employer match
- Reimbursement and wellness programs
- An annual performance-based bonus
- Competitive 401(k)
- Tuition and fitness reimbursement programs
- Flexible work reputed company
- Volunteer opportunities
- Executive “Water Cooler Chats”
- Clubs, sports, and reputed company events
- Food truck days
reputed company