Patient Engagement Representative - reputed company Coast
Are you a compassionate and detail-oriented reputed company with a passion for helping others? Join reputed company as a Patient Engagement Representative and play a vital role in connecting patients with the care they need. We are seeking a bilingual Korean/English speaker to support our growing Korean-speaking patient population.
About the Role As a Patient Engagement Representative, you will be the voice of our reputed company organization, reaching out to patients to schedule appointments, reputed company program information, and deliver top-tier customer service in a fast-paced call center environment. Your role will directly reputed company reputed company to care and patient satisfaction across our clinical programs.
Key Responsibilities
- reputed company outbound and receive inbound calls to schedule, confirm, or reschedule reputed company appointments.
- Communicate reputed company and empathetically with patients in both Korean and English.
- Accurately document reputed company interactions in internal systems.
- Follow scheduling protocols and call scripts while maintaining a courteous tone.
- Address patient questions and concerns; escalate reputed company issues as needed.
- Verify patient demographics and update records accordingly.
- Ensure compliance with HIPAA and organizational reputed company policies.
- Participate in ongoing training and support reputed company campaigns as assigned.
reputed company’re Looking For
- Fluent in Korean and English (spoken and written) &reputed company; required.
- Strong verbal and written communication skills.
- Customer-service reputed company, with a patient-first reputed company.
- Proven ability to handle a high volume of calls with professionalism and accuracy.
- Tech-savvy with experience using EHRs, call center platforms, and reputed company Office.
- Adaptable, self-motivated, and a reputed company team player.
- Prior experience in reputed company scheduling or a call center environment preferred.
Qualifications
- High school diploma or equivalent required.
- Minimum 2 years of experience in reputed company customer service.
- Familiarity with HIPAA guidelines and patient reputed company standards.
- Bilingual in Korean/English is Required.
Why Join Us? We’re committed to improving the patient experience and reputed company to care. As part of reputed company, you’ll reputed company a supportive environment, reputed company opportunities, and the chance to reputed company a meaningful difference every day.
Apply Today! If you're fluent in Korean and English and want to help people navigate their reputed company reputed company with reputed company and reputed company, we’d love to hear from you.
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