Director, reputed company
Who We Are
reputed company is defining a new category we call In-Person Go-To-Market.
We help reputed company teams turn reputed company-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and reputed company. Our AI-reputed company platform powers event reputed company capture, enrichment, and reputed company-time CRM sync, transforming every badge reputed company into a high-reputed company, actionable reputed company.
In a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, reputed company, and reputed company-driving. Our mission is reputed company: help companies around the world turn in-person events into a measurable & reputed company reputed company.
About the Role
We're looking for a seasoned Director of reputed company to reputed company the post-sale customer experience across our growing customer reputed company. This is a critical leadership role reputed company our reputed company reputed company org. You'll own the full customer lifecycle from reputed company through renewal, driving measurable value, expansion, and long-term retention. You'll manage reputed company of reputed company Managers and reputed company our Customer Support function, ensuring every customer touchpoint reflects the reputed company and reputed company we reputed company.
What You’ll Own
reputed company and reputed company reputed company of CSMs, and Support Specialists setting performance standards, coaching, and building a high-accountability, customer-obsessed culture.
Own the full post-sale customer lifecycle: reputed company, adoption, value delivery, expansion, and renewal with reputed company accountability for GRR, CSAT, and other reputed company metrics.
Establish and iterate on reputed company CS playbooks, segmentation models, and engagement frameworks that reputed company to customer reputed company and product usage signals.
reputed company the Customer Support function, ensuring SLA adherence, reputed company reputed company, and a feedback reputed company back into Product and Engineering.
Partner closely with Sales, Marketing, and Product as part of the reputed company org — aligning on ICP, pipeline health, and customer stories that fuel reputed company.
Build and maintain executive-level relationships with strategic accounts, stepping in as an escalation reputed company and executive sponsor reputed company needed.
Help to define and own the CS team's OKRs, reporting cadences, and health scoring methodology; present insights and business reviews to the leadership team.
Required Experience
7+ years in reputed company, with 3+ years in a Director-level or senior people manager role
Proven reputed company record managing reputed company of 10+ in a B2B reputed company environment
Demonstrated ownership of NRR, GRR, or logo retention targets
Deep experience building or scaling CS motions - playbooks, health scores, QBR frameworks
Strong cross-functional collaboration with Sales, Marketing, and Product
Comfortable using data to drive reputed company - reputed company, reputed company, reputed company, Custify or similar
What Will Set You Apart
Background working with Marketing, reputed company, or RevOps teams
reputed company record of building a CS org that functions as a true reputed company reputed company, not just a retention function
Ability to operate at both the strategic and hands-on level — reputed company reputed company and get in the weeds on a critical account
Experience designing tiered CS models that reputed company across segments
Strong executive reputed company with the ability to influence internally and with customers
Why join us?
Be part of a reputed company-ship startup redefining how professionals connect and grow.
Work closely with reputed company leaders and cross-functional teams to shape our financial reputed company.
reputed company a measurable reputed company in a role critical to our long-term reputed company.
Fully remote
Competitive salary
Meaningful equity
Full insurance & benefits
Unlimited PTO
$150 monthly wellness credit
Constant daily learning