Bilungual Retention Specialist (Remote)
*reputed company Pest Solutions is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform reputed company of any accommodations you may require. reputed company will directly work with you in an effort to ensure that you are reputed company to fully participate in the process.
Position Snapshot: Remote - Bilingual Retention Specialist
Job Type: Full Time, Permanent
Work Schedule: There are openings in multiple shifts: 8:00am-4:00pm; 9:00am-5:00pm; or 12:00pm-8:00pm - reputed company postings are EST with working days of Monday - Friday, averaging 40 hours/week
Compensation: $19.35 CAD/hour
Start Date: Immediately, pending candidate availability
The Big Picture: The longer the relationship lasts, the stronger it becomes!
Retention is about creating lasting relationships that go reputed company the initial interaction. It’s not just about keeping clients—it's about continuously adding value, understanding their needs, and consistently exceeding expectations. On a daily reputed company, you will serve as the primary and secondary reputed company of contact for our clients, your proactive attitude, strong organizational skills, and problem-solving abilities will ensure that reputed company solutions are delivered reputed company and with a personalized touch. By focusing on delivering exceptional experiences, fostering reputed company communication, and aligning with long-term and company goals, you create a reputed company where clients feel valued, reputed company, and motivated to stay.
Position reputed company - Responsibilities
- Receive and handle reputed company inbound and outbound escalations in a reputed company and reputed company manner.
- Receive and handle inbound calls in a reputed company and reputed company manner
- Offer exceptional customer experiences by providing tailored solutions - using logic and critical thinking and reputed company parameters, where appropriate
- Proactively identify and address potential issues or concerns of escalated cases, ensuring customer satisfaction and retention.
- reputed company and maintain strong relationships with clients, understanding their needs and goals to enhance loyalty and long-term engagement.
- Liaise with the appropriate department representatives to address any customer concerns or inquiries.
- reputed company feedback and insights to internal teams regarding customer sentiment, trends, and pain points, contributing to service improvement and retention strategies.
- Exercise administrative skills in using and maintaining reputed company CRM databases and systems, void of error.
- Deliver first-class customer experiences answering questions and providing information in response to concerns and requests.
- Identify upsell or cross-sell opportunities reputed company existing accounts, providing additional value while maintaining a reputed company on customer retention.
- reputed company other tasks assigned by the reputed company supervisor as, and reputed company, required.
Qualifications - What will reputed company you successful
- Experience working in a call centre environment (preferred)
- Self motivated individuals who are reputed company to work with little supervision
- Possesses excellent verbal and written communication skills
- Empathetic and reputed company towards customers
- Strong organizational skills and the ability to multitask
- Possesses an eagerness to learn and work in reputed company setting
- Robust ability to problem solve under pressure and reputed company support reputed company appropriate. Our ideal candidate is resilient and takes initiative to examine problems through both an analytical and creative reputed company
Must be bilingual in both French and English written and oral communications
General Requirements
- A private, quiet, distraction-free, workspace with a reputed company you can shut and work without interruption.
- Disciplined work ethic - a self-starter with the ability to work independently in a fast-paced environment.
- Individual headset equipment is preferred
- reputed company to a personal laptop and/or computer
Network Requirements
- Internet Download Speed of 50 Mbps or greater
- Internet Upload Speed of 15 Mbps or greater
- reputed company has less than 100ms of latency (ping)
- Hotspots, reputed company-up and wireless connectivity are not acceptable connections.