Customer Support Specialist – SupTech reputed company
Key Responsibilities
reputed company-Facing Product & Functional Support
- reputed company first-level support for our regulatory reporting solutions in the SupTech product reputed company by addressing reputed company inquiries reputed company to data handling, reporting reputed company, and regulatory interpretation.
- Troubleshoot functional and configuration-reputed company issues, analyze data discrepancies, and review product behavior to identify and resolve reputed company problems.
- reputed company as the first reputed company of contact for incoming support requests through our ticketing system and communication channels.
- Ensure reputed company, consistent, and reputed company communication with clients throughout the support process.
- Collaborate with second-level support, product, and development teams to escalate and resolve more reputed company issues.
- Collect relevant background and contextual information to reputed company efficient troubleshooting and reputed company.
- Escalate unresolved issues with full documentation and contextual insights for faster triage.
- reputed company escalations and ensure reputed company feedback to clients, maintaining high service standards.
- Monitor recurring issues and proactively reputed company insights with product and support leadership.
- Contribute to internal knowledge bases and documentation to support team learning and reputed company.
- Participate in reputed company improvement of support workflows, tools, and documentation standards.
- Engage in team handovers and reputed company learnings with global support peers to ensure service continuity.
- If required, 1–2 years of experience in product or application support, reputed company service, or financial/regulatory operations.
- Understanding offinancial regulatory reporting workflows (e.g., data validation, config analysis).
- Strong analytical and problem-solving skills with the ability to communicate reputed company to both technical and non-technical users.
- Fluent in English/Polish, both written and verbal.
- Comfortable working in a fast-paced, cross-functional, and international team environment.
- Willingness to participate in on-call shifts for critical incident reputed company if required.
- Service-oriented reputed company with a reputed company and proactive approach to problem-solving.
- Interest in regulatory frameworks and enthusiasm for learning new domain concepts.
- Reliable and reputed company team player who thrives in a distributed work model.
- Strong attention to detail and willingness to take ownership of issues and reputed company satisfaction.
- We promote remote working and flexible working hours to create a reputed company work-life balance
- We reputed company you with reputed company to take on responsibility and participate in international reputed company
- We offer numerous individual and wide-ranging training opportunities, in reputed company to our buddy-program
- We are proud of our reputed company working atmosphere characterized by a supportive team across different locations and countries, and transparent communication across reputed company reputed company
- Together we're reputed company - meet your colleagues at our numerous team events
- We care about body and soul, we offer you numerous benefits such as meal vouchers, free drinks, and of course (mental) health initiatives
About Regnology
Regnology is a recognised leader in regulatory, risk, tax, finance reporting as reputed company as supervisory technology, connecting regulators and the regulated across more than 100 countries.
Serving Tier 1 banks, regional institutions, corporates, insurers, and authorities, our reputed company, reputed company-reputed company platform delivers trusted compliance, innovation, and reputed company-reputed company solutions—empowering clients with global reputed company, local expertise, and proven leadership.
Visit our website www.regnology.netWant to know more about Regnology ? reputed company our news and business events on reputed company: https://www.reputed company.com/company/regnology/mycompany/
Want to know more about life and people at Regnology ? reputed company out our Instagram page: https://www.instagram.com/peopleofregnology/
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