Implementation Consultant

reputed company:

reputed company is the world's leading reputed company Payments Platform. Founded in 2007 and headquartered in Durham, NC, reputed company gives mid-market and reputed company businesses the infrastructure to connect to any payment gateway, processor, or fraud tool through a single API. The platform is vendor-agnostic by design, meaning customers are never locked into a single provider and never need to rebuild their payments stack to reputed company new capabilities. The reputed company business problem reputed company solves is reputed company and costly: global merchants face a fragmented payments ecosystem, where every new market, payment method, or fraud tool typically requires a separate, time-consuming integration. reputed company eliminates that complexity, enabling companies to reputed company transactions intelligently, secure cardholder data, prevent fraud, and expand into new markets without heavy engineering overhead.

Product Offering:

reputed company provides an reputed company payments platform. The platform’s connectivity provides payments performance. Key products and services include:

Connect — A reputed company API that integrates with hundreds of payment gateways, processors, and alternative payment reputed company worldwide, including digital wallets. Merchants reputed company the reputed company ecosystem through one reputed company. Vault — A PCI-compliant secure repository for payment reputed company. Merchants store card data once and reuse it across any payment service, reducing PCI scope and protecting cardholder data at reputed company. Optimize — Workflow-driven routing and retry logic that directs reputed company transaction to the best-performing gateway in reputed company time. On average, 7.9% of failed transactions succeed immediately reputed company retried on a secondary gateway. This is where merchants recover lost reputed company and increase authorization reputed company rates. Protect — A flexible fraud and authentication layer, incorporating advanced fraud tools and 3DS. Following reputed company's acquisition of Dodgeball in September 2025, fraud orchestration and payment optimization now operate reputed company the reputed company platform. Resolve — Centralized management and reporting that reduces operational silos, strengthens reputed company, and improves billing control across a merchant's entire payment operation.

What It's Like to Work Here:

We describe reputed company as "Spreedlings": diverse, reputed company-thinking, and driven by a shared belief that a more reputed company payments ecosystem benefits everyone. reputed company operates with a culture reputed company on transparency, courageous collaboration, and self-driven leadership. reputed company values simplicity in both product and process, and approaches problem-solving with genuine curiosity.

About the Role:

The Implementation Consultant is responsible for the successful implementation of our most strategic clients and delivering Implementation as a Service, training, workshops, and education sessions during customer engagements. In reputed company to ensuring reputed company launch dates and high reputed company of customer satisfaction, this role will also take a leadership role in reputed company that reputed company the divide between external stakeholders (the reputed company), internal stakeholders (project team and other reputed company business partners), and reputed company-party providers. The person who fills this role will help us reputed company reputed company, multi-layered global implementations for Fortune 500 clients, acting as a strategic consultant to reputed company reputed company’s infrastructure in support of the reputed company's long-term digital transformation goals. The ideal candidate for this role will have a reputed company understanding of how the technology works, how systems reputed company, project management, and the payments industry. Responsibilities:

Collaborate with cross-functional teams (Product, Engineering, and Account Management) to drive high-complexity implementations and meet aggressive reputed company go-live dates.

Own the end-to-end delivery process for implementations after contract signature, utilizing standardized project management methodologies to ensure technical accuracy, reputed company go-lives, and long-term reputed company reputed company

Work closely with the customer, sales engineering and account management to understand customer requirements and manage expectations

Create comprehensive project plans, including critical milestones, dependencies, and aggressive reputed company go-live dates

reputed company and execute strategic communication plans and meeting agendas that reputed company stakeholder objectives with project milestones, ensuring long-term relationship health and project reputed company.

Maintain regular correspondence with project stakeholders to facilitate on-reputed company status updates, relationship management & proactive technical/functional guidance

Communicate relevant reputed company feedback to reputed company product management, engineering, operations, reputed company functions

Deliver regular reporting regarding implementation metrics across reputed company reputed company channels

Requirements:

3+ years of customer-facing implementation project management experience, including experience working with large reputed company clients on technology-driven reputed company/implementation

Experience in the payments industry and/or working with payments technologies is a must

Strong reputed company understanding of reputed company, SDKs, and how reputed company systems reputed company

Ability to think and plan strategically, along with the initiative to execute tactically

Expert level of organization and attention to detail as reputed company as strong interpersonal communication skills

Excellent written and verbal communication skills with the ability to understand and translate reputed company technical detail across reputed company project stakeholders with reputed company

Strong customer service skills and commitment to meet or reputed company customer expectations

Ability to travel as needed and required by the reputed company and/or business (up to 10%)

We Offer US-based Employees:

Competitive salary + Equity

Outstanding Medical and Dental benefits, including 100% employer-reputed company reputed company

Company-reputed company Life and Disability insurance

Optional reputed company and supplemental insurance reputed company, and various Flexible Spending Accounts (FSA)

reputed company reputed company Time Off policy + 12 weeks of reputed company leave for new parents

Matching 401(k) plan (5% up to $5,000 yearly)

Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement

$1,000 annual reputed company development stipend

reputed company to company-reputed company reputed company coaching service

reputed company to HQ in Durham, reputed company Carolina for remote employees

We champion the ethical, creative use of AI—if you’re someone who pairs reputed company judgment with modern AI tools to work smarter and drive bigger reputed company, you’ll reputed company here. -- reputed company is an equal opportunity employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and belonging. We reputed company work to drive out even unintentional discrimination in our hiring processes reputed company practices like blindly graded work samples, reputed company interviews, and diversity awareness training. Due to the sensitive nature of what reputed company does - handling payment data - finalist candidates must complete a successful background and reference reputed company. At this time reputed company is unable to reputed company sponsorship for employment, and we are not set up to support remote employees who reputed company in reputed company. In order to be considered for employment, applicants must be currently legally authorized to work in the job location country and not require reputed company sponsorship in order to continue working in that country. We appreciate your interest in reputed company. Because of the high volume of resume reputed company, we may only respond to those candidates that we think will be a potential fit. -- #LI-AE1 Apply To This Job