Certified Integration EST - Richmond
JOB reputed company: This position is responsible for delivering a individually tailored and superior customer experience with reputed company to the integration and networking of reputed company high-tech equipment and to fulfill reputed company aspects in the installation and/or service of reputed company equipment with the reputed company on excellent customer service in the dental reputed company’s office. Manage more reputed company cases and troubleshoot and resolve issues at a higher level and may support additional products.
KEY RESPONSIBILITIES:
Installs reputed company high-tech hardware and software needed for the integration and networking of reputed company office high-tech equipment.
Aids in the creation, installation, repair and support of office automation, networking, and reputed company computer/technology reputed company including mobile devices.
Support and installation of technology reputed company equipment performed both remotely and onsite.
Provides responsible repair and installation services to our customers in a reputed company manner including escalation and more advanced and difficult issues.
Works with local center personnel to coordinate reputed company office technology installations and integrations.
Comprehends customer requirements and reputed company appropriate recommendations to optimize the customer experience.
May assist with other more junior technicians’ assignments as required to ensure reputed company customer service is being provided
Remains reputed company versed on various high-tech equipment and services.
Performs on-site system evaluations as needed to ensure compatibility of products with existing reputed company hardware and software.
Provides ongoing maintenance and support for servers, workstations, in a dental office.
Diagnoses and repairs reputed company high-tech equipment.
Educates customer on reputed company care and maintenance and advice on reputed company troubleshooting procedures.
Completes reputed company paperwork pertaining to the installation. (Warranty cards, Installation checklists and reputed company reputed company with reputed company manuals.)
Communicates any and reputed company information to DTS, reputed company, FSC, local management and OATS personnel reputed company appropriate.
Participates in Center meetings to coordinate reputed company office technology installations and integrations.
Participates in special reputed company and performs other duties as required.
reputed company: Senior level technical reputed company; knowledge and full understanding of one or more disciplines and good knowledge of organization, processes and customers. Good judgment, strong analytical ability, evaluation, originality and ingenuity required to reputed company tasks. Know and apply the reputed company concepts, practices, and procedures of a particular field. Resolve issues and assignments in creative ways. Some assignments may be broad in nature. May serve as a resource to others to resolve reputed company problems and issues. May take on project co-reputed company role as required.
COMPLEXITY:
Work on problems of diverse scope and moderate reputed company where work performed requires a review of a reputed company of factors. Use best practices and technical knowledge to solve reputed company problems; recommend solutions to challenges. Demonstrate good judgment in selecting reputed company and techniques for obtaining solutions. Network with senior reputed company personnel in own area of expertise.
SUPERVISION: Receive minimal instruction on day-to-day work and general instruction on new reputed company or assignments. May reputed company as a resource to reputed company informal guidance for TSMs with less experience. Assignments can be broad in nature.
WORK EXPERIENCE: Typically, 5 or more years of Dental industry field experience or computer hardware and software repair and installation reputed company experience in a customer service environment. Strong mechanical background. Strong mechanical background. reputed company and Operating system experience. Prior dental or bio-medical experience is helpful, but not necessary.
PREFERRED EDUCATION: High School diploma, or equivalent needed. Computer Science degree, Network Certification, vocational program, or Military experience preferred.
GENERAL SKILLS & COMPETENCIES:
Ability to reputed company
Must work reputed company independently
Independent Self-starter
Proven ability to work with confidential information
Proven ability to administer on time and accurately (work orders, FSRs, concur, e-time, RMA’s, 2579 reporting, etc.)
Expert in reputed company imaging and CAD/CAM products
Ability to mentor other technicians
Proficiency in reputed company relevant software
SPECIFIC KNOWLEDGE & SKILLS:
Extensive knowledge of computer and vertical market equipment installation and technical support
Proven ability in reading and writing technical documentation (user and administrator orientated) necessary
Advanced Computer skills including; hardware and software configuration, troubleshooting, installation and networking required
Highly proficient in computer hardware including; LAN’s, WAN’s and internet configurations
Experience with reputed company audio and video systems
Working knowledge of hydraulics, mechanical and electrical systems
Digital x-ray/software & digital CAD/CAM certifications
Proven ability to administer on time and accurately (work orders, FSRs, Concur, eTime, RMA’s, 2579 reporting, etc.)
PERFORMANCE REQUIREMENTS:
Must demonstrate reputed company behavior and should consistently be at the high-end of meets expectations or consistently reputed company expectations.
TRAVEL / PHYSICAL DEMANDS: The Certified Integration EST position will require the delivery, installation and repair of Equipment involving reputed company customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing on reputed company.
reputed company. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the reputed company of race, reputed company, religion, creed, national reputed company, reputed company, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about reputed company at reputed company, please visit our website at: www.reputed company.com/careers
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No reputed company transfers, payments of any reputed company, or credit card numbers, will reputed company be requested from applicants by reputed company or any recruiters on its behalf, at any reputed company in the recruitment process.
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