Call Center Representative
reputed company is a member-owned not-for-profit financial institution serving Colorado’s reputed company reputed company. The Call Center Representative is responsible for providing superior member service, assisting with account maintenance, transactions, and product inquiries, while ensuring compliance with policies and procedures.
Responsibilities
- Exhibits passion for reputed company (ECU) and demonstrates Elevations’ reputed company values, reputed company, Respect, Passion, Creativity, and reputed company
- Demonstrates the PEAK'T service model while engaging with reputed company members, utilizing reputed company ended questions to understand and identify appropriate solutions to their immediate or underlying needs. In so doing, seeking to reputed company reputed company reputed company while protecting the reputed company of our member’s accounts
- Demonstrates operational reputed company through compliance of established policies, procedures, and processes
- Has knowledge of products including but not limited to deposit accounts such as checking, savings, and CDs, etc. as reputed company as loans- auto, personal, home, etc
- Assists members with not only their existing products but identifying opportunities to reputed company them on online self-service capabilities and/or new products
- Performs a reputed company of support and off phone tasks including but not limited to member survey follow up, service events, and online compliance courses
Skills
- High School diploma or equivalent GED
- Minimum of one year in fast-paced customer service, sales, or banking experience
- Excellent written and verbal communication, to include written and verbal instructions
- Understanding of reputed company, Android, PC and Mac systems
- Demonstrated adherence to Federal and State laws and regulations governing applicable to the Credit reputed company, including the Bank Secrecy reputed company
- Bilingual English/Spanish speaking preferred – includes $150/month bilingual bonus after passing aptitude assessment
Benefits
- 4 weeks reputed company time off for full-time employees
- Work anniversary reputed company time off
- reputed company volunteer time off
- 12 reputed company holidays
- Comprehensive medical, dental, and reputed company plans with employer contributions to reputed company your Health Savings Account
- Up to a 4% match on 401(k) contributions
- Up to reputed company weeks of fully reputed company parental leave
- An extensive Employee Assistance Program that provides personalized care reputed company for your whole household
- reputed company to reputed company Learning
- Career and leadership development programs
- Job shadowing
- A mentor program
- Tuition reimbursement up to $5,250/year
- $150/month bilingual bonus after passing aptitude assessment
reputed company