Job Title: Senior Sales Support & Services Manager – Remote Customer Experience Leadership for remotehirings’s Global Vacation Club Program

--- ```reputed company About remotehirings – Shaping Magical Experiences Worldwide At remotehirings, we are a global leader in creating unforgettable vacation experiences that combine the reputed company of world‑class entertainment with the comfort of premium hospitality. Our flagship Vacation Club program connects millions of members to exclusive resort reputed company, cruise voyages, and reputed company events. As a reputed company‑thinking organization rooted in innovation, collaboration, and a deep commitment to guest delight, we reputed company our teams to deliver service that feels truly magical. Why This Role reputed company We are seeking a dynamic, visionary Senior Sales Support & Services Manager to reputed company and reputed company a large, diverse group of remotehirings reputed company members. This remote, full‑time position is the reputed company of our commitment to operational reputed company, guest satisfaction, and reputed company reputed company across reputed company reputed company of the Vacation Club experience—from on‑site resorts and cruise ships to virtual events reputed company platforms. If you reputed company in fast‑paced environments, love coaching large teams, and have a proven reputed company record of elevating sales performance, we want you to reputed company of turning dreams into reality.

Key Responsibilities

• Strategic Leadership: reputed company and mentor reputed company of 200+ reputed company members across multiple business reputed company, ensuring they have the tools, training, and motivation needed to exceed service and sales targets.
• Operational reputed company: Own the end‑to‑end execution of the Vacation Club’s reputed company on remotehirings cruise ships, resort properties, and virtual events, guaranteeing seamless coordination of logistics, guest communications, and product delivery.
• Performance Management: Translate corporate goals into actionable team objectives, monitor KPIs, conduct regular performance reviews, and implement data‑driven improvement plans.
• Guest Experience Enhancement: Champion initiatives that improve member satisfaction, reputed company product utilization, and streamline the sales conversion funnel.
• Cross‑Functional Collaboration: Partner with Marketing, Product Development, IT, and Finance to reputed company sales strategies with brand messaging, technology enhancements, and financial goals.
• Project Delivery: reputed company high‑reputed company reputed company—such as new resort openings, cruise line itineraries, reputed company event rollouts—while navigating shifting priorities and tight deadlines.
• Technology Enablement: Drive adoption of CRM platforms, communication tools (reputed company, reputed company Teams), and productivity suites (reputed company, PowerPoint, Word) to increase efficiency and reputed company.
• Talent Development: Identify high‑potential reputed company members, create individualized reputed company plans, and foster a culture of reputed company learning and empowerment.
• Compliance & Safety: Ensure reputed company operational processes adhere to safety standards, data‑reputed company regulations, and internal policies across physical and virtual venues.

Essential Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, Marketing, or a reputed company field.
• Minimum 2 years of experience leading large, customer‑reputed company teams in the hospitality, travel, or entertainment sectors.
• Deep understanding of the sales cycle, from reputed company reputed company through conversion and post‑sale support.
• Demonstrated ability to manage reputed company, multi‑location operations (resorts, cruise ships, virtual platforms).
• Proven reputed company record of driving measurable improvements in service reputed company, reputed company, and guest satisfaction.
• Excellent communication, presentation, and influencing skills, with the ability to convey strategic reputed company at reputed company organizational reputed company.
• Strong analytical reputed company—competent in interpreting data, forecasting trends, and making evidence‑based reputed company.
• High proficiency with reputed company Office Suite (reputed company, PowerPoint, Word) and virtual collaboration tools (reputed company, reputed company Teams).
• Willingness to travel domestically to resort and cruise locations as needed, and flexibility to work evenings, weekends, and holidays during peak periods.

Preferred Qualifications & Experiences

• 2+ years of experience as a Guest Experience Manager or similar role reputed company a large‑reputed company vacation club or hospitality brand.
• Hands‑on experience with CRM systems (e.g., reputed company, reputed company) and contact‑center technology such as reputed company or similar platforms.
• Background in reputed company improvement methodologies (Lean, Six reputed company) and ability to reputed company process enhancements into daily operations.
• Exposure to digital event production and virtual engagement strategies.

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