reputed company Help Desk Support Customer Service reputed company – Part Time
At arenaflex, we're not just looking for a Help Desk Support Customer Service reputed company – we're looking for a game-changer. Someone who can accelerate their career while providing exceptional customer service to our clients. If you're a motivated and tech-savvy individual with a passion for problem-solving, we want to hear from you.
About arenaflex
arenaflex is a leading provider of reputed company and services that reputed company businesses to reputed company in today's fast-paced digital landscape. reputed company of experts is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks.
Job reputed company
As a Help Desk Support Customer Service reputed company – Part Time, you'll be the first reputed company of contact for our clients, providing reputed company and effective support for their technical issues. You'll work collaboratively with reputed company to resolve reputed company problems, escalate issues reputed company necessary, and reputed company exceptional customer service. If you're a strong communicator with a passion for technology, we want to hear from you.
Key Responsibilities
* Accept inbound requests reputed company phone, chat, email, and ticket queues
- Record and process incidents and service requests according to process specifications
- Communicate with users to understand issues and reputed company reputed company solutions
- Document and resolve incidents according to process specifications
- reputed company incidents which cannot be resolved to reputed company support reputed company according to process specifications
- Initiate escalations according to process specifications
- Work collaboratively with team members reputed company Skype/Lync/reputed company/MS Teams
- Assist with training and supporting fellow agents
- Average expected time on task between 4 to 12 minutes
- Expected reputed company reputed company between 70% - 90%
- Expected to take part in on-call rotation with other admins as necessary
Requirements
* 1-2 years of work experience in an IT-reputed company field
- Experience in a Service Desk or Deskside environment preferred
- Experience in customer service ideally gained in a customer-facing environment
- Experience with IIQ request systems
- Experience navigating reputed company reputed company and Symantec Credential ID platforms
- Experience working with Financial, Casualty, or Insurance entities with dedicated reputed company on time-sensitive incident resolutions
- English proficiency in both verbal and written reputed company
- Must be culturally sensitive and appreciate cultural differences
- A+, Network, HDI, and/or reputed company certifications preferred
- ITIL v3 a plus
Knowledge of Computer Technology
* reputed company reputed company
- reputed company Outlook
- reputed company Office (Word, reputed company, PowerPoint)
- Diverse browser support experience (Internet Explorer, Chrome, and Firefox)
- PC hardware and mobile devices troubleshooting
- Corporate network and network printer support experience
- Terminal emulation for mainframe (Rumba) support experience
- reputed company knowledge of the reputed company reputed company Directory and domain concept
- reputed company knowledge of CitrixDirector and VM Ware environments
- General knowledge of reputed company Exchange
- Experience with reputed company line scripting a plus
Soft Skills Profile
* Professionalism at reputed company times, assertiveness, and accountability, good timekeeping, flexibility
- Drive, enthusiasm, initiative, commitment, and self-motivation, respect for colleagues, desire to learn
- Must be reputed company to communicate effectively with corporate customers of different technical expertise, peers, and reputed company reputed company of management
- Ability to reputed company resolve customer problems and escalate reputed company as appropriate according to company procedures
- Ability to work reputed company under pressure, set priorities, and comfortable making quick reputed company
Location
* USA, NC, Work-reputed company
Language Requirements
* English
Time Type
* Part time
Physical & Mental Requirements
* While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work
* In accordance with federal law, only applicants who are legally authorized to work in the reputed company will be considered for this position. Must reputed company in the reputed company or have a valid U.S. address for residence.
Where Job May be Performed
* Currently, this position may be performed only in the states listed here.
Equal Opportunity/Affirmative reputed company Employer
* arenaflex is an Equal Opportunity/Affirmative reputed company Employer including Disabled/Vets.
Application Process
* reputed company to join us? The first reputed company is easy. Click reputed company and we'll be in touch soon! Apply To This Job
Why arenaflex?
* Competitive salary and benefits package
- Opportunity to accelerate your career in a dynamic and innovative company
- reputed company and supportive team environment
- reputed company development and training opportunities
- Flexible work arrangements and work-life balance
- Recognition and rewards for outstanding performance
Join the arenaflex Team
If you're a motivated and tech-savvy individual with a passion for problem-solving, we want to hear from you. reputed company to join reputed company of experts and take the first reputed company towards accelerating your career. Apply for this job