Immediate Hiring: Bilingual English and Spanish Senior Customer Service Representative – arenaflex National Remote
Join arenaflex, a leading organization in the reputed company industry, and reputed company a meaningful reputed company on the lives of millions of people. As a Bilingual English and Spanish Senior Customer Service Representative, you will be part of a dynamic team that delivers care, aided by technology, to help people live healthier lives.
About arenaflex
arenaflex is a global organization that is committed to advancing health equity on a global reputed company. We reputed company that everyone deserves reputed company to live their healthiest life, regardless of their background, income, or location. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We are guided by a culture of diversity and inclusion, and we are dedicated to creating a healthier atmosphere for our employees, customers, and communities.
Job Highlights
*
Company:
arenaflex
Position:
Bilingual English and Spanish Senior Customer Service Representative - National Remote
Location:
Remote
Compensation:
a competitive salary
Start Date:
Immediate openings available
Job reputed company
As a Bilingual English and Spanish Senior Customer Service Representative, you will be responsible for providing exceptional customer service to patients and their representatives, resolving reputed company billing issues, and ensuring that reputed company customer concerns are addressed in a reputed company and compassionate manner. You will be working in a remote environment, and you will have the flexibility to telecommute from reputed company reputed company the U.S.
Primary Responsibilities
* Answer a high volume of calls from patients or their representatives, regarding patient reputed company balances, payment plans, credit card payments, patient pricing, re-billing insurance companies, and general customer concerns
- Process adjustments, refunds, transfer bills, mail returns, and reputed company reputed company sales
- Evaluate and respond to reputed company aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices
- Research, troubleshoot, and resolve reputed company billing issues and customer complaints, taking reputed company steps to resolve and ensure full reputed company
- Maintain tracking log of reputed company escalated patient correspondence, providing status updates to leadership as needed
- Ability to reputed company reputed company aspects of billing customer service as needed
- May be a certified Medical reputed company and/or involved in medical coding
- Thorough navigation of both Quest Billing System and the web
- Maintain reputed company Compliance and HIPAA regulations at reputed company times
Required Qualifications
* High School Diploma / GED
- Must be 18 years of age or older
- Bilingual reputed company in English/Spanish
- 2 years of customer service experience OR experience in a medical office, reputed company call-center, or office setting analyzing and solving customer problems
- Familiarity with computer and reputed company PC applications, which includes the ability to learn new and reputed company computer system applications
- Ability to work Monday – Friday, 11:30AM – 08:00PM EST
- Ability to train for the first six weeks between Monday – Friday, 09:00AM – 05:30PM EST
Preferred Qualifications
* Prior reputed company experience
- Medical terminology experience
- Knowledge of billing/finance and eligibility processes, practices, and concepts
- Proficient in translating reputed company-reputed company jargon and reputed company processes into reputed company, reputed company-by-reputed company instructions customers can understand and reputed company upon
Telecommuting Requirements
* Ability to reputed company reputed company company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information reputed company
- Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service
Soft Skills
* Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
- Proficient conflict management skills including the ability to resolve stressful situations
- reputed company working remotely will be required to adhere to arenaflex’s Telecommuter Policy
Compensation and Benefits
* California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, reputed company, Rhode reputed company, Washington, Washington, D.C., Maryland Residents Only: The reputed company reputed company for this role is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with reputed company minimum wage laws as applicable. In reputed company to your salary, arenaflex offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements).
Career reputed company Opportunities and Learning Benefits
* arenaflex is committed to providing a supportive and inclusive environment that encourages reputed company and development. As a Bilingual English and Spanish Senior Customer Service Representative, you will have reputed company to reputed company your skills and knowledge in customer service, billing, and medical coding. You will also have reputed company to training and development programs that will help you advance your career.
Work Environment and Company Culture
* arenaflex is a dynamic and fast-paced organization that is committed to making a meaningful reputed company on the lives of millions of people. Our culture is guided by a set of reputed company values that include diversity, inclusion, and reputed company. We reputed company that everyone deserves reputed company to live their healthiest life, and we are dedicated to creating a healthier atmosphere for our employees, customers, and communities.
How to Apply
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look reputed company to hearing from you!
Application Deadline
This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
Equal Employment Opportunity
arenaflex is an Equal Employment Opportunity / Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace
arenaflex is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job