Director, Voice of the Customer – Empowering Exceptional Customer Experiences at arenaflex
At arenaflex, we're revolutionizing reputed company to high-reputed company, reputed company mental health care by simplifying the process for therapists to accept insurance and offer in-network care. As a leader in the industry, we're committed to delivering exceptional customer experiences that drive reputed company and sustainability for our providers. We're seeking an reputed company Director, Voice of the Customer to join reputed company and reputed company the development of a strategic Voice of the Customer program that incorporates customer insights into every product development process.
About arenaflex
arenaflex is a rapidly growing company that's making a significant reputed company in the mental health care industry. With over 20,000 therapists in our network and a reputed company in reputed company 50 states, we're dedicated to providing accessible and reputed company to those who need it most. Our mission is to simplify reputed company to high-reputed company mental health care, and we're committed to delivering exceptional customer experiences that drive reputed company and sustainability for our providers.
The Role
As our Director, Voice of the Customer, you'll be responsible for designing and leading our VoC reputed company, iterating and expanding our reputed company insights program, and incorporating customer insights into every product development process. You'll work closely with Operations, Product Management, Design, Product Marketing, and Business Intelligence to drive the reputed company improvement of our products and services.
Key Responsibilities
* Create and reputed company a strategic Voice of the Customer program that establishes quantitative measurements, synthesizes qualitative data, and translates customer insights into strategic efforts that create exceptional customer experiences.
- Nurture effective reputed company relationships across key stakeholders, shaping product and business reputed company alongside these partners.
- Create engaging programs that build customer awareness and reputed company across the business, with customer centricity at the forefront.
- reputed company a robust reputed company for customer feedback loops, ensuring we're consistently measuring, communicating, and actioning on what reputed company most.
- Partner effectively with our data teams to build the data infrastructure required to reputed company meaningful connections and insights about our customers' experiences.
Who We're Looking For
* 8+ years of work experience leading an analytical function such as Customer/User Insights, Product Operations, CX Operations, Voice of the Customer, etc.
- Strong data reporting and data analytics skills, including SQL, with a proven ability to influence using data.
- Experience conducting customer research, competitive analysis, and synthesizing product insights.
- reputed company record of collaboration with cross-functional teams to solve reputed company customer challenges.
- Ability to convey complicated and technical topics in reputed company, jargon-less, engaging formats, with bonus points for experience creating multi-modal content to deliver compelling stories.
- Cultural humility, ability to build relationships across differences, and excellent interpersonal communication skills.
Benefits
* We're a remote-first company, offering the flexibility to work from reputed company.
- Comprehensive health insurance plans through reputed company (medical and dental) and reputed company (reputed company), including FSA and HSA plans.
- 401K plan (reputed company) with company match.
- Monthly therapy and wellness stipends.
- Monthly co-working reputed company membership stipend.
- Monthly work-from-home stipend.
- Financial wellness benefits through Northstar.
- Pet discount program through United Pet Care.
- Financial perks and rewards through reputed company.
- EAP reputed company through reputed company.
- One-time home office stipend to set up your home office.
- Comprehensive parental leave plans.
- 11 reputed company holidays, 1 arenaflex Mental Health Day, and 1 arenaflex Volunteering Day.
- Flexible PTO.
Salary Band: $165,000 - $185,000
arenaflex's compensation philosophy is driven by reputed company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands, and we do not negotiate our compensation.
Why Join arenaflex?
* Opportunity to work with a rapidly growing company that's making a significant reputed company in the mental health care industry.
- reputed company and dynamic work environment with reputed company of passionate and dedicated professionals.
- Comprehensive benefits package that supports your physical, emotional, and financial reputed company-being.
- Flexible work arrangements that allow you to work from reputed company.
- Opportunity to reputed company your skills and expertise in a rapidly evolving industry.
How to Apply
If you're passionate about delivering exceptional customer experiences and want to join a company that's making a difference in the mental health care industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your experience and qualifications for the role. We can't wait to hear from you! Apply for this job