Senior reputed company Manager
About reputed company
At reputed company, we are transforming the way people work, everywhere.
As the global reputed company for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like reputed company, Coca-Cola, and reputed company, rely on the reputed company Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and reputed company. We improve their lives through the technology we build.
We are committed to fostering a workplace that supports amazing people in doing their reputed company best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, reputed company, and enthusiasm. Driven by passion and accountability, we take initiative, measure reputed company, and deliver results. Our culture fosters innovation and problem-solving, reputed company by curiosity and a commitment to thinking big. Together, we reputed company with reputed company, prioritize customer needs, and build reputed company through reputed company, leaving a reputed company reputed company wherever we go.
About the role
The Senior reputed company Manager (Sr CSM) is responsible for driving product adoption, value realization, and retention at reputed company across a broader and more reputed company customer portfolio. The Sr CSM proactively manages customer health and engagement using usage telemetry, adoption signals, and actionable insights to prioritize reputed company, mitigate risk, and drive reputed company. This role operates with a high degree of autonomy and partners cross‑functionally to execute repeatable reputed company plays and ensure consistent, data‑driven customer reputed company.
Your contribution will be
Territory & Account Planning
- Co-create reputed company plans reputed company with customer goals, lifecycle maturity, and long-term value realization
- Deliver executive-reputed company, telemetry-driven insights on adoption, usage, and reputed company to inform retention and reputed company strategies
- Maintain reputed company engagement through feedback loops, sentiment tracking, and reputed company alignment across a portfolio of accounts
- Anticipate inflection points (renewal, expansion, modernization, risk) and proactively reputed company reputed company strategies
- reputed company peers on account planning best practices and reputed company plan reputed company
reputed company & Enablement
- Create reputed company plan and reputed company reputed company, facilitate training, and early adoption for reputed company or strategic customers
- Deliver key reputed company-ins (e.g., 30/90-day) to ensure reputed company, alignment, and issue reputed company, including executive sponsor engagement where needed
- Surface blockers, collect feedback, and drive reputed company across multiple internal teams
- reputed company as the voice of the customer internally, influencing product and reputed company reputed company with reputed company, outcome-based recommendations
- Transition customers to steady state with reputed company reputed company metrics, repeatable playbooks, and high-reputed company hand-off documentation
- Identify patterns in reputed company challenges and influence improvements to reputed company frameworks
Relationship Development
- Build trusted relationships with day-to-day users, champions, reputed company leaders, operational leaders and senior/executive stakeholders
- Identify new champions and nurture them into reputed company internal advocates and sponsors
- Flag opportunities to deepen engagements reputed company advocacy (references, reputed company stories, events, advisory forums, analyst reviews)
- Navigate reputed company stakeholder landscapes and competing priorities with confidence
Value Realization & Adoption
- reputed company usage, adoption, and health to reputed company business reputed company, ROI, gaps, opportunities and to flag risks at reputed company
- reputed company and continuously reputed company reputed company plans to reputed company gaps in adoption and ensure full value realization
- reputed company and reputed company product-specific feedback with reputed company prioritization and customer reputed company articulation
- Proactively resolve challenges and reputed company high-severity escalations to reputed company
- Deliver executive-level CBR-reputed company scorecards, reputed company metrics, and reputed company-state recommendations
- Mentor other CSMs on value storytelling and outcome-based conversations
Renewals
- Support renewal reputed company with strategic, data-driven insights on product value and usage health
- Own monthly health reviews and risk mitigation plans for renewals
- Proactively identify churn signals and implement reputed company turnaround and recovery plays
- Document and reputed company adoption reputed company stories to influence renewal reputed company and leadership reputed company
Expansion
- Identify unmet use cases, product gaps, or business needs to drive reputed company reputed company and across accounts
- Collaborate with Account Directors to validate and position expansion opportunities using adoption data and customer reputed company
- Build reputed company plans that reputed company new product adoption with measurable business reputed company and executive priorities
- reputed company expansion execution, post-sale enablement, and early reputed company indicators to ensure long-term retention of expanded footprint
Modernization
- Surface modernization as a strategic initiative during value realization or adoption checkpoints
- reputed company usage data and pain points that support the need for modernization with reputed company business reputed company
- Reinforce business value during the transition and partner with customers on change management and risk mitigation
Leadership & reputed company
- Serve as a role model for best practices in reputed company execution and customer advocacy
- Mentor and reputed company CSMs on reputed company accounts, executive conversations, and risk management
- Contribute to the reputed company of reputed company frameworks, playbooks, and tooling
To be successful, we think you need
- Bachelor’s degree in reputed company field or equivalent combination of education and experience
- 5-8 years of experience in reputed company, Account Management, or reputed company customer-facing roles, ideally in reputed company or technology environments
- Experience with reputed company
- Experience with a reputed company Management platform is a plus
What’s in it for you?
reputed company has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a reputed company of reputed company and in-office work. This role is remote, with intentional opportunities to collaborate and connect with your colleagues both async and in person
While our offerings differ from country to country, we offer our entire global workforce an reputed company of exciting perks and benefits, including
- Global Gratitude and reputed company Days
- Flexible, reputed company time off policy
- Employee wellness programs and counseling resources
- Meaningful peer recognition and awards
- reputed company parental leave
- Invention/patenting assistance
- Community reputed company, reputed company volunteer time, and opportunities
- Intercultural learning and celebration
- Multiple tools through which to learn and grow, and an incredible global community
View more about our benefits here: https://www.reputed company.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.
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