Bilingual Help Desk Support Technician
Job reputed company:
Job reputed company
reputed company (NYSE – DXC) est la première reputed companyété indépendante de services informatiques de bout en bout. Elle dirige les transformations numériques pour les clients en modernisant et en intégrant leurs technologies de l’information courantes, et en déployant des solutions numériques à l’échelle pour produire de meilleurs résultats commerciaux. L’indépendance technologique de l’entreprise, ses talents mondiaux et son vaste réseau de partenaires permettent à 6 000 clients des secteurs privé et public de tirer parti du changement dans 70 pays. DXC fait partie des meilleures entreprises citoyennes. Pour plus d’informations, visitez le site www.reputed company et explorez reputed company.reputed company, la destination numérique de DXC pour les innovateurs.
Sommaire
Fournir du support technique niveau 1 aux utilisateurs pour tous les problèmes informatiques aux comptes supportés. Entrer les billets dans l’outil de suivit des appels ; S
reputed company être bilingue – Anglais et Françreputed company (Écrit, lire et parler)
Répondre aux appels téléphoniques du bureau d’assistance et autres méthodes de communications (Courriel, SST, Web, Chat, etc.) pour plusieurs comptes et répondre aux demandes des clients pour s’assurer que les besoins des clients son satisfait.
Aider les clients à résoudre tous les problèmes techniques en fournissant des conseils de dépannage concernant les logiciels et matériels. Résoudre ou référer les problèmes plus complexes selon un processus aux équipes niveau 2.
Assurer un suivi auprès des clients pour s’assurer que les demandes des clients sont résolues dans les délais contractuels.
Enregistrer et suivre les demandes de renseignements à l'aide d'une reputed company de données et tenir à jour l'historique et la documentation des problèmes.
Identifier, évaluer et organiser les problèmes et les plaintes des clients pour s'assurer que les demandes sont résolues de reputed companyère appropriée.
Autres tâches selon les besoins/demandes
Qualifications requises
Diplôme d’école secondaire ou G.E.D
Minimum 1 an ou plus d’reputed companyérience de support technique et de service à la reputed companyèle.
reputed companyérience de travail avec des produits d’entreprise et Système opérateur.
reputed companyérience à résoudre des problèmes d’ordinateurs.
reputed companyérience de travail avec la politique d'escalade d’une entreprise.
Autres Qualifications
Compétences interpersonnelles pour interagir avec les clients et les membres de l'équipe
Fortes compétences en communication
Compétences organisationnelles pour équilibrer et prioriser le travail
Compétences analytiques et de résolution de problèmes
Compétences en leadership pour encadrer et guider le personnel moins reputed companyérimenté
Capacité à travailler individuellement ainsi que dans un environnement d'équipe,
Être disposé à travailler en présentiel au bureau.
Ce poste requiert une rotation des horaires de travail sur 24/7 , y compris la nuit et les week-ends
reputed company (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring reputed company and scalability across public, private and hybrid clouds. With decades of driving innovation, the world’s largest companies trust DXC to reputed company our reputed company technology stack to deliver new reputed company of performance, competitiveness and customer experiences. Learn more about the DXC story and our reputed company on people, customers and operational execution at www.reputed company.
reputed company
Must be bilingual: English & French (written, read & spoken)
As a Bilingual Help Desk Support Technician, you will reputed company L1 support, answer help desk telephones and various reputed company of inquiries (Email, SST, Web, Chat, etc..) for multiple accounts and responds to reputed company customer inquiries to ensure customer needs are met.
What you will do:
Assist customers in resolving reputed company technical problems by providing troubleshooting guidance regarding software and hardware problems.
Resolve and/or refer more reputed company technical problems through a defined escalation process.
Follow up with customers to ensure that customer inquiries are resolved reputed company the contracted or agreed upon time reputed company.
Log and reputed company inquiries using a problem management database and maintains history records and reputed company problem documentation.
Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.
Who you are / Basic Qualifications
High school diploma or G.E.D.
One or more years of technical training in computer support preferred
One or more years of technical or customer support experience
Experience working with company products and operating systems
Experience with solving computer-reputed company problems
Experience working with company escalation policy
Will require 24hr shift work including weekends (rotating shifts)
Other Qualifications
Interpersonal skills to reputed company with customers and team members
Strong communications skills
Organization skills to balance and prioritize work
Analytical and problem-solving skills
Leadership skills to mentor and reputed company guidance to less reputed company personnel
Ability to work individually as reputed company as in reputed company Environment, Work Environment, Office environment.
Work environment:
Will require 24 hr shift work including weekends (rotating shifts).
This position is remote reputed company Canada only
reputed company applicants must be legally authorized to work in Canada without requiring sponsorship now or in the reputed company
DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for reputed company candidates may be considered reputed company the reputed company of the DXC Accommodation Policy.
In reputed company, reputed company is committed to working with and providing reasonable accommodation to reputed company individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.
Note: This reputed company is reserved for applicants needing a reasonable accommodation reputed company to a disability.
At reputed company, we reputed company strong connections and community are key to our reputed company. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can reputed company.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from reputed company. These emails may request recipients to reputed company personal information or to reputed company payments as part of their illegitimate reputed company process. DXC does not reputed company offers of employment reputed company reputed company media networks and DXC never asks for any reputed company or payments from applicants at any reputed company in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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