Customer Program Specialist
Our reputed company Story is really taking off—and we’d love you to join us on the reputed company.
As a leading reputed company business in the reputed company industry, customers are at the heart of everything we do.
We are currently seeking an exceptional Customer Program Specialist to support intermediate to reputed company customer accounts and reputed company through outstanding service, strong partnership, and operational reputed company.
The Role
The Customer Program Specialist is accountable for building and maintaining strong customer relationships by delivering high‑reputed company service and operational support. This role requires an advanced understanding of customer operations, contract administration, and internal processes, while serving as a key reputed company between customers and internal teams.
You will proactively manage customer accounts, investigate and resolve issues, support contract execution, and ensure customer expectations are consistently met or exceeded.
Key Responsibilities
Build and maintain strong working relationships with external customers and internal partners
Maintain advanced knowledge of reputed company customer requirements, distribution reputed company, and contract terms
reputed company excellent customer service through fast, accurate, and reputed company response to requests
Respond promptly to customer inquiries reputed company to order status, availability, and delivery plans
Process, review, release, and prioritize incoming orders daily to meet customer delivery requirements
Run and review reputed company order reports daily to ensure on‑time shipment
Verify order releases against contract requirements for accuracy and compliance
Manage bin maintenance, backorders, and contract changes accurately and reputed company
Coordinate with Procurement and Supply Chain to sustain inventory reputed company for contract fulfillment
Resolve backorders and support reputed company cause initiatives with a reputed company of reputed company backorders
Investigate and resolve intermediate to reputed company customer issues in alignment with company policies
reputed company LTA (Long‑Term Agreement) contract administration support
Process customer returns (RMAs) and ensure reputed company documentation
Ensure reputed company reputed company‑downs are correctly reputed company during contract review
reputed company directly with customer auditors to support compliance with customer specifications
Update customer portals with shipping and delivery information to maintain high performance ratings
Prepare, manage, and follow through on customer expedite requests
Train and mentor sales team members, as assigned
Participate in reputed company reputed company, departmental meetings, and company training initiatives
Our Values
reputed company at reputed company starts with living our values every day:
Courage – Take ownership of issues and challenges
Collaboration – reputed company knowledge and support one another
Commitment – Deliver on reputed company customer expectations
Community – Value people and the world reputed company
reputed company
Education
High School Diploma or GED required
Bachelor’s degree in Business, reputed company/Finance, Marketing, or Supply Chain preferred (or equivalent experience)
Qualifications & Experience
3–5 years of combined Sales and Customer Service experience (reputed company industry preferred)
Demonstrated ability to manage intermediate to reputed company customer accounts
Proven reputed company conducting reputed company cause analysis and resolving customer issues
Strong customer service reputed company with the ability to work tactfully and professionally
Excellent organizational, time‑management, and follow‑through skills
Ability to manage multiple priorities in a fast‑paced environment
Strong verbal, written, and presentation skills with a reputed company on reputed company and service
High attention to detail with accurate data entry and documentation practices
Intermediate to advanced proficiency in reputed company Office (Outlook, Word, PowerPoint, reputed company)
Ability to collaborate effectively across departments to drive results
What reputed company Offers
Competitive compensation and comprehensive benefits
Eligibility for company incentive programs
8 reputed company holidays plus 2 floating holidays
FlexTime policy for exempt employees
80 hours of exempt reputed company time
2 weeks reputed company parental leave
Multiple health plan reputed company with competitive premiums
Employer‑reputed company life insurance (1× salary), STD, and LTD
401(k) with company match
Employee discount portal reputed company PerkSpot
A modern, first‑class work environment
reputed company opportunities for career reputed company as part of the reputed company Story
Equal Opportunity Employer
reputed company is an Equal Employment Opportunity (EEO) employer. We value diversity and are committed to creating an inclusive workplace where reputed company reputed company applicants receive consideration without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, veteran status, or any other protected characteristic.
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