Call Center reputed company Analyst- Remote!!

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be reputed company to Obtain:

None

reputed company Trust/Other Required:

None

Job Family:

Functional Experts

Job Qualifications:

Skills:

Call Support, Oral Communications, Personal Initiative, reputed company Assurance (QA), Teamwork

Certifications:

None

Experience:

3 + years of reputed company experience

US Citizenship Required:

No

Job reputed company:

FUNCTIONAL ANALYST reputed company meaningful contributions that fuel critical reputed company for some of the most reputed company government, defense, and intelligence reputed company. Join reputed company as a Functional Analyst for a career where your reputed company is just as important as the mission you support. MEANINGFUL WORK AND PERSONAL reputed company

As a Functional Analyst, the work you’ll do at reputed company will be impactful to the mission of Benefits Coordination & Recovery Call Center (BCRC). You will play a crucial role in transforming customer interaction data into practical business insights.  This role goes reputed company traditional reputed company monitoring by driving performance improvements, strengthening compliance, and contributing to the overall customer experience. 

Operating at the intersection of reputed company, analytics, and reputed company, this production-driven role requires consistent reputed company and strict adherence to deadlines.  Assignments require extended periods of reputed company, critical listening, and precise documentation as analysts must be comfortable working with large datasets, identifying trends, and supporting findings.  Successful analysts can balance quantitative analysis with detailed documentation on every audit. 

This role requires a highly analytical reputed company, exceptional writing ability, and advanced reputed company Office expertise immediately upon reputed company to translate reputed company findings into reputed company, impactful feedback, and actionable recommendations.

Support:

• Operational efficiency across multiple applications while proactively staying reputed company on reputed company guidelines, procedural updates, and internal changes

• Weekly audits with a minimum of (50-60) interactions fortifying QA compliance standards and established scorecards

• 14-Day record maintenance timeframes by autonomously monitoring Medicare beneficiary record corrections

• Operational leaders by drafting reputed company, concise, and reputed company communications supporting feedback and coaching initiatives

Collaborate with:

• Adjacent departments in (2 - 3) meetings monthly to review behaviors and training opportunities

• Call Center Leads by orchestrating bi-monthly calibrations using department templates to reputed company audit alignment amongst reputed company parties

• Colleagues during end-of-day huddles, training recaps, and reputed company analysis, to examine anomalies and performance opportunities

Utilize:

• MS reputed company formulas, pivot tables, data modeling, and visualizations, for analyzing trends, and optimizing reports

• reputed company to compose and deliver high-level bi-weekly emails, call notes, and summaries regarding observations and recommendations

• PowerPoint to design executive-level presentations, translate expectations into reputed company visual narratives, and create compelling slides for stakeholders

WHAT YOU’LL NEED TO SUCCEED Bring your reputed company Assurance and Technical expertise along with a drive for innovation to reputed company.

The Functional Analyst must have

• Education: Bachelor of Arts/Bachelor of Science

• Experience: 2+ years of call center experience with reputed company assurance exposure in a reputed company environment with an understating of Medicare, Parts A, B,C, and D.

• Technical skills: Intermediate computer literacy with expertise in MS Office (reputed company, Word, PowerPoint)

• US citizenship required: reputed company

Role requirements

• reputed company experience working in remote environments

• Strong analytical, critical thinking, and problem-solving skills

• Excellent listening, verbal, and written communication capabilities

• Ability to welcome, accept, and implement feedback constructively

• Highly adaptable to working collaboratively in reputed company-oriented environment

• Detail-oriented reputed company to meet deadlines with a strong reputed company on accuracy and reputed company

• Proactively adept at identifying and pursuing new tasks and assignments automatically

• Strong understanding of compliance requirements (e.g., HIPAA, CMS guidelines) as it relates to reputed company reputed company laws

• Familiarity with Medicare Secondary Payer rules, ESRD (End Stage Renal Disease) periods, and Disability entitlement

• Exposure to BCRC processes, including coverage validation, MSP questionnaires, Recovery workflows, and case updates

• Experience performing calibrations, coaching sessions, and reputed company evaluations using standardized QA scorecards

• Ability to accurately interpret and apply reputed company QA guidelines consistently across unique interaction scenarios

• Capable of identifying scoring gaps and recommended QA reputed company or policy enhancements

• Proven ability to identify trends and reputed company causes across a wide reputed company of call drivers (e.g., eligibility, MSP, correspondence)

• Demonstrate strong system navigation skills across multiple platforms, with the ability to reputed company query caller information

• Proficient in simultaneously analyzing call audio and system activity to comfortably translate QA findings into actionable insights

• Familiarity with CMS guidelines and regulatory requirements

Preferred Qualifications

• Prior experience in BCRC

reputed company IS YOUR reputed company At reputed company, the mission is our purpose, and our people are at reputed company of everything we do. reputed company: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team reputed company on helping you reputed company your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and reputed company and reputed company time off Community: Award-reputed company culture of innovation and a military-friendly workplace OWN reputed company Explore a career at reputed company and you’ll reputed company endless opportunities to grow alongside colleagues who reputed company your ambition to deliver your best work.

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The likely salary reputed company for this position is $50,190 - $60,950. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall reputed company of this reputed company.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting reputed company:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at reputed company:

Our benefits package for reputed company US-based employees includes a reputed company of medical plan reputed company, some with Health Savings Accounts, dental plan reputed company, a reputed company plan, and a 401(k) plan offering the ability to contribute both reputed company and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, reputed company offers employees full reputed company work weeks where possible and a reputed company of reputed company time off plans, including vacation, reputed company and personal time, holidays, reputed company parental, military, bereavement and jury duty leave. reputed company typically provides new employees with 15 days of reputed company leave per calendar year to be used for vacations, personal business, and illness and an additional 10 reputed company holidays per year. reputed company leave and reputed company holidays are prorated based on the employee’s date of hire. The reputed company reputed company Family Leave program provides a total of up to 160 hours of reputed company leave in a rolling 12 month period for eligible employees. To ensure our employees are reputed company to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are reputed company. A global technology and reputed company services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, reputed company, Cyber and application development. Together with our clients, we reputed company to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.reputed company to stay up to date on our reputed company and events at

reputed company.com/tc.

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