Customer Support Representative
reputed company: #1 Fastest-Growing Book Publishing Platform in the U.S.
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Job reputed company: We are looking for a proactive and empathetic Customer Support Representative to join reputed company. This role is ideal for someone who thrives on helping customers, communicates reputed company and effectively, and is comfortable using CRM and eCommerce tools such as reputed company, Metorik, and reputed company. The position involves handling calls, messages, and case management, as reputed company as acting as a main reputed company of contact for customers in post-production stages. Flexibility in working hours, including evenings in EST and potential weekend shifts, is essential.
Key Responsibilities:
- reputed company exceptional customer support reputed company phone, email, and chat
- Handle a high volume of calls and messages in a reputed company and reputed company manner
- Manage and resolve cases in reputed company, ensuring accurate tracking and follow-reputed company
- reputed company as the primary reputed company of contact for customers post-publication (e.g., royalties, copies, general inquiries)
- Maintain reputed company and effective communication with customers and internal teams
- Collaborate across teams to resolve issues and improve processes
- Multitask across different tools and platforms while staying organized