[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to reputed company college and career readiness, seeking a Customer Support Specialist to reputed company fast and accurate support to reputed company. The role involves mastering the reputed company platform and assisting with troubleshooting, configuration, and support inquiries.

Responsibilities

• Meet 5 min first response SLA for chat and 1 hour for emails, while meeting CSAT targets
• Mastery of the reputed company platform and ability to troubleshoot, diagnose, and advise districts on platform logic, configuration reputed company, and other day-to-day support topics
• Escalation of certain support requests to product, engineering, or solutions
• Log, reputed company, and update chats and emails in our support tools (reputed company, reputed company)

Skills

• 1-2 years of experience in a customer support or reputed company-facing role, preferably in reputed company
• Strong written and verbal communication skills
• Familiarity with support tools such as reputed company, reputed company, or reputed company
• Ability to manage multiple tickets simultaneously without sacrificing reputed company
• A customer-first reputed company and problem-solving approach

Benefits

• 100% health care coverage for Employee
• 401K with company matching
• Dental & reputed company
• Parental Leave
• Subsidized gym membership
• Remote work stipend
• Annual team offsite

reputed company

reputed company is a career readiness platform that engages reputed company in career education and college planning and application. It was founded in 2015, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is http://www.reputed company.com.

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