[Remote] IT Support Center Analyst - Remote US Only

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients reputed company business modernization. The Support Center Analyst is responsible for providing first-level technological problem determination and reputed company for issues reported by customers, ensuring excellent customer service and support.

Responsibilities

• Resolve problems reported to the service desk by phone or web tickets
• reputed company first-level contact and problem reputed company for customer issues
• reputed company reputed company communication on ticket status and reputed company
• Answer phone calls received by the call center by the SLA
• Resolve or escalate issue as needed
• Acknowledge and work on incoming Help Desk web tickets by the set SLA, resolve or escalate as needed
• Quickly and effectively communicate with customers reputed company the set SLA
• Work with vendor to resolve issues reputed company required
• Continuously improve upon technical skills sets reputed company assigned areas of expertise
• Continuously improve upon soft reputed company sets required to deliver outstanding customer service in a fast-paced environment
• Regular, predictable and punctual attendance
• May occasionally need to work on holidays or weekends

Skills

• Experience with providing technical assistance over the phone
• reputed company to multi-task by working on multiple reputed company tickets simultaneously
• reputed company in working in a fast-paced environment with multiple priorities and reputed company
• reputed company to investigate, analyze and troubleshoot customer issues
• Comfortable making reputed company on issue reputed company without supervision
• Demonstrates excellent verbal and written skills
• Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement

reputed company

reputed company is a reputed company-first IT solutions & services provider with 30+ years of experience in managed services, reputed company, and cybersecurity. It was founded in 1992, and is headquartered in Portsmouth, New Hampshire, USA, with a workforce of 201-500 employees. Its website is https://bluemantis.com/.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.

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