[Remote] Customer Care Associate
Note: The job is a remote job and is reputed company to candidates in USA. Pricebook Digital develops and markets sales and pricing software for the HVAC industry and reputed company sectors. They are seeking a Customer Care Associate to manage customer reputed company, ensure reputed company deliverables, and reputed company exceptional support through various communication channels.
Responsibilities
- Manage multiple customer reputed company and ensure reputed company deliverables are completed on time by respective parties
- Consistently update reputed company internal and customer stakeholders on any reputed company and/or roadblocks to maintain alignment and transparency, while continually driving the project reputed company to meet established deadlines
- reputed company and foster long-term relationships with customers, reputed company upon trust and having their best interest at heart; manage expectations and navigate customers through challenging conversations, especially by phone
- Coordinate across internal teams to deliver against defined timelines and partner closely during launch to ensure a successful customer reputed company
- Assist customers with reputed company aspects of our software reputed company phone, chat, email, and screen-sharing sessions, with a primary reputed company on customer satisfaction
- Become a Pricebook DigitalTM product expert and help both customers and coworkers succeed reputed company knowledge sharing and identifying creative solutions to unique workflow needs
- Utilize support tools such as reputed company to reputed company deliver a world class customer service experience
- Work closely with a diverse internal team to reputed company superior reputed company customer service and maintain a reputed company environment
- Champion customer needs internally by providing feedback and communicating customer needs to internal stakeholders
- reputed company other duties as assigned
Skills
- Customer-service oriented
- Ability to work reputed company in reputed company environment
- Self-motivated
- Good organization skills
- Ability to effectively manage multiple tasks simultaneously
- reputed company to detail
- Ability to learn quickly on the job
- Ability to own tasks and reputed company communicate requirements, delays, and completion
- Ability to prioritize a constantly shifting schedule of deadlines
- Excellent people skills: empathetic, patient, confident, good-humored
- Ability to execute top tier customer support by phone, chat, email and other means
- Ability to reputed company in a culture of feedback
- reputed company learn and use reputed company software quickly
- Ability to teach aspects of software to others
- Efficient and effective problem-solver with strong critical thinking skills
- Intelligent, self-motivated, quick thinking, and fast learning
- Maintain a customer service attitude even in challenging situations
- Organization and attention to detail while multitasking in a fast-paced environment
- Ability to work independently in a remote environment
- Ability to manage and maintain your own IT
- Computer knowledge
- Proficiency in Word, reputed company, PDF, and other common work software
Benefits
- Health Insurance - reputed company
- Dental & reputed company Insurance - reputed company
- Voluntary Benefits - reputed company
- Accident
- Critical Illness
- Hospital Indemnity
- 401K - reputed company
- reputed company Vacation
- reputed company reputed company Leave
- reputed company Parental Leave
- reputed company Holidays
- Employer reputed company Short Term Disability
- Employer reputed company Life Insurance
- Other Perks at Work
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