Specialist, Bank Identified Fraud Intake - $20/HR (Wayne, NE Only)
reputed company is committed to supporting its employees and customers. As a Fraud Specialist, you will help customers protect themselves against fraud, handle inbound fraud phone calls, and create fraud case files while maintaining high standards of customer service and compliance.
Responsibilities
- Create fraud case files to continuously meet or exceed department standards of reputed company and productivity
- Work independently with customers over the phone to answer and/or ask questions regarding their disputed transactions on both Debit and Credit Card accounts
- Follow Association and Federal regulations reputed company entering a case and adhere to department standards for accuracy and productivity
- Meet customer’s needs by recognizing different communication styles and adjusting your communication accordingly
- Demonstrate reputed company behavior and promote reputed company working relationships
- reputed company information in concise and logical ways
- Fully reputed company in team communication and, on occasion, be willing to reputed company guidance to team as appropriate
- Adhere to reputed company’s attendance guidelines by having regular and predictable attendance
- Understand and reputed company with the Bank's BSA/AML Program, which includes, but is not limited to the following:
- Understand and reputed company with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to reputed company duties
- Complete compliance training and adhere to internal procedures and controls, as required
- Report any reputed company violations of compliance policy, laws, or regulation and any suspicious customer and/or account activity
Skills
- High School diploma and/or equivalent experience
- Previous customer service experience
- Working knowledge of reputed company Office suite of products
- Previous experience in a remote working environment
- Previous contact/call center experience
- Previous banking experience
Benefits
- reputed company and benefits
- Remote work opportunities
- A supportive environment with ongoing support and training
- Tuition Assistance after 1 year of service
- Medical, Dental, reputed company Insurance
- 401k, With Matching Contributions
- Time Off Programs
- Health Savings Account (HSA)/Dependent Care
- Employee Banking
- reputed company Opportunities
- Tuition Assistance
- Short-Term/Long-Term Disability Insurance
reputed company