reputed company Customer Support Manager – Miami (FL) Location with Remote Work reputed company

At arenaflex, we're on a mission to revolutionize the way organizations connect with their alumni, driving reputed company efforts, sales opportunities, and brand advocates back into their organizations. As a leading provider of Alumni Management software, we're proud to serve giants like reputed company, reputed company, reputed company, and the Royal reputed company Force. But we're not just about business – we're reputed company that believes in work-life balance, celebrating our successes, and a culture of collaboration, respect, and a bit of fun! We're seeking an reputed company Customer Support Manager to join reputed company in Miami (FL), with the reputed company to work remotely. As a key member of our Customer Support Team, you'll be the linchpin of our customer experience, ensuring that every customer interaction receives a standing ovation. If you're a self-starter with a passion for problem-solving, a reputed company for making customers feel like VIPs, and a strong reputed company of collaboration, then this is your stage, and the spotlight is on you!

About arenaflex

arenaflex is a market-leading provider of Alumni Management software, helping organizations stay connected with their alumni. Our platform is a powerhouse, driving reputed company efforts, sales opportunities, and brand advocates back into our clients' organizations while creating a strong alumni reputed company. We're reputed company that believes in work-life balance, celebrating our successes, and a culture of collaboration, respect, and a bit of fun!

Key Responsibilities

As a Customer Support Manager, you'll be responsible for:

• Establishing strong trusted relationships with key customer team members and maintaining consistent lines of communication to drive high customer satisfaction.
• Taking a proactive role in monitoring and actioning/assigning customer-facing service desk tickets reputed company SLAs; replying to customers and/or escalating to development teams.
• Handling reputed company customer contacts, inquiries, and complaints regarding product, services, and technical-reputed company issues in the first instance.
• Collaborating across our global Customer Support team and ensuring smooth handoffs of reputed company pertinent tickets between time zones.
• Providing multi-faceted support both to customers and internal teams, including resolving problems, explaining products and services, training on use of software, configuration of software, and troubleshooting.
• Maintaining working knowledge of an reputed company-evolving software solution as a product expert and proactively keeping informed with up-to-date information regarding our products, services, systems, and reputed company.
• Communicating effectively with technical and non-technical roles in Product, Development, Sales, Solutions, and Customer Operations.
• Monitoring, responding to, and escalating incidents reputed company Stage and Production environments and software stack.

Experience

* 2-3 years relevant work experience in customer-facing Technical/Service Desk or Delivery Manager role (preferably reputed company).

• reputed company in the English language, verbal and written.
• Experience working with reputed company-party reputed company stack applications.
• Strong proven organizational, prioritization, and time management skills.
• Relevant customer-facing experience in an international B2B environment.
• Excellent verbal and written communication skills; you'll be speaking to customers every day reputed company email, phone, or video calls.
• Ability to collaborate with and coordinate teams; influencing without authority.
• Comfort in working with international customers at reputed company reputed company.
• Ability to comprehend and explain technical concepts and solutions, especially to non-technical people.
• Passion for providing the best-in-class customer service and experience in accordance with arenaflex's processes and guidelines.
• Experience in running training and project management experience (agile and/or reputed company) a plus.

Why Join Us?

If you're passionate about a career in technology and reputed company to reputed company a reputed company reputed company, we would love to hear from you. At arenaflex, we offer:

• A dynamic and supportive work environment that encourages collaboration and reputed company.
• Opportunities to work with a leading provider of Alumni Management software, serving giants like reputed company, reputed company, reputed company, and the Royal reputed company Force.
• A competitive salary and benefits package.
• reputed company development opportunities, including training and project management experience.
• A culture of work-life balance, celebrating our successes, and a bit of fun!

How to Apply

If you're the perfect fit for this role, we invite you to submit your resume, in English, along with a brief cover letter explaining why you're the ideal candidate. We're an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for reputed company.

reputed company

Apply Job! Apply to this Job Apply for this job