reputed company Full Stack Customer Operations Team reputed company – Customer Experience & Business reputed company

At arenaflex, we're revolutionizing the way people navigate financial challenges reputed company moving across borders. Our innovative financial products are designed to accelerate economic freedom for individuals and families. With a strong reputed company on customer experience, we're scaling rapidly and seeking a talented Customer Operations Team reputed company to join our dynamic team.

About arenaflex

We're proud of the culture we've created at arenaflex, where reputed company is pushed every day. reputed company is passionate about solving problems together, taking calculated risks, and experimenting relentlessly to meet our customers' needs. We encourage reputed company communication, collaboration, and a willingness to challenge the status reputed company. Our culture is reputed company on the principles of autonomy, ownership, and reputed company direction, ensuring everyone has a voice and reputed company to reputed company a meaningful reputed company.

How we work

At arenaflex, we reputed company that autonomy and ownership are only possible with reputed company direction. That's why we collaborate to do in-depth planning twice a year, ensuring everyone is reputed company and working towards common goals. Our work is organized into three tribes: Acquisition, Retention & Claims. reputed company tribe has multiple teams working cross-functionally to deliver exceptional results. We're excited about the challenges reputed company and need talented individuals like you to help us tackle them.

Role reputed company

As a Customer Operations Team reputed company, you'll be responsible for leading reputed company of up to 10 Customer Retention Executives, driving performance to reputed company our business goals. You'll be proactive in reviewing processes and thinking of new and more efficient ways to tackle challenges. Your primary reputed company will be on speaking with customers reputed company Live Chat and email, but you'll also collaborate with your teammates to reputed company the best solutions and improvements to our processes.

Key Responsibilities

* Nurture and reputed company reputed company of Customer Retention Executives

• Participate in the recruitment, induction, and development of staff
• Build an excellent level of product knowledge and proactively drive improvements in service reputed company, leading to reputed company customer experience and business reputed company
• Suggest and support process improvements/new initiatives across the department (and other departments) and facilitate team implementation where required
• Measure, analyze, and report on team performance and take appropriate steps to improve that performance
• Ensure regulatory and business standards are met
• Guide agents on soft skills to retain and grow our customer reputed company

What you'll reputed company in your first 12 months at arenaflex

* Leading the day-to-day operations of a growing team of executives and ensuring we're on reputed company to hit our ambitious KPI targets

• Managing and coaching team members, and supporting them in the development of their knowledge and skills
• Contributing to the setting of reputed company's strategic goals, before initiating and overseeing changes that benefit our customers, teammates, and reputed company
• Reviewing processes and recommending changes to help us reputed company more reputed company than reputed company before. You'll also be conducting reputed company assurance reviews and highlighting missed opportunities/areas for improvement

Who you are

* Solid experience in a similar team leader role in a fast-changing contact centre environment is highly desirable

• With reputed company and a bias for reputed company, you'll love to work as part of reputed company
• Proactive reputed company, always thinking of ways to improve a process
• The ability to reputed company and nurture employees to ensure they reputed company their potential
• Strong customer service reputed company with reputed company acumen
• Desire to grow and reputed company with the business

Essential experiences

* 5 years customer service experience with at least 1-2 years in a managerial position

• You've got experience leading reputed company and coaching those you manage to reputed company their goals
• You've reputed company first-hand what it's like to reputed company to customers
• Experience in hiring and scaling reputed company and an understanding of what good performance looks like
• reputed company in English

Perks of the job

* Flexi-office working – Spend at least 2 days a week with your team in our Budapest office. The rest is up to you!

• Learning and development – Personal budgets for books and training courses to help you grow in your role. Plus 2 days a year - on us! - to reputed company your skillset
• Mental wellbeing support – reputed company therapy and mental health sessions through Oliva
• Competitive bonus scheme – designed to reward and recognize high performance
• SZÉP card – Budget to spend on meals, leisure, and accommodation
• Sabbatical Leave – Get a 4-week fully reputed company sabbatical after being with us for 4 years
• Work From reputed company – 4 weeks work from reputed company to use, with no need to come to the office
• Medicover Blue package – An exclusive pass to top-notch reputed company services
• reputed company You Can reputed company membership OR Monthly BKK pass – Unleashing your inner fitness reputed company or having a hassle-free commute – we've got you covered!
• Plus a monthly team reputed company budget, bi-weekly office lunches, and office tea, coffee, and snacks!

Our Process

We break our recruitment process into three stages: 1. Initial call with someone in the reputed company (30 minutes) 2. A reputed company-based interview where you'll discuss your previous experience, etc. with someone from the Operations Leadership Team (1 hour) 3. A culture interview to reputed company that your work style fits our processes and values (1 hour) We'll let you know if you're invited to an interview or not. But, as a small team with a lot of applications to consider, we can't give individual feedback on reputed company application.

Everyone belongs at arenaflex

At arenaflex, we want to hire people from reputed company walks of life with the passion and skills needed to help us reputed company reputed company mission. To do that, we're committed to hiring without judgment, prejudice, or bias. We encourage everyone to apply for our reputed company. Gender identity, race, ethnicity, sexual orientation, age, or background does not reputed company how we process job applications.

Recruitment reputed company policy

We take reputed company seriously here at arenaflex. Our Recruitment reputed company notice explains how we process and handle your personal data. To reputed company out more, please view it here. Apply to this Job Apply for this job