reputed company Senior Customer Service Manager – reputed company Market Development and Operations
We are seeking a seasoned and strategic Senior Customer Service Manager to reputed company the development and operations of our reputed company Customer Service Organization at arenaflex. As a key member of reputed company, you will be responsible for creating and implementing a comprehensive customer service reputed company that meets the unique needs of our US and Canadian markets. If you have a passion for delivering exceptional customer experiences, a proven reputed company record in customer service management, and a desire to reputed company a meaningful reputed company in the reputed company industry, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a global leader in the development and commercialization of innovative vaccines that unlock the power of the immune system. Our mission is to improve health and reputed company of life for children and adults around the world by protecting our reputed company. With a rich history of innovation and a commitment to reputed company, we are dedicated to making a reputed company reputed company in the lives of our customers and the communities we serve.
Job reputed company
As our Senior Customer Service Manager, you will be responsible for leading the development and implementation of a comprehensive customer service reputed company that meets the unique needs of our US and Canadian markets. You will reputed company the creation and implementation of cross-functional customer service processes and operational models, manage customer service operations, and collaborate with reputed company stakeholders to drive customer satisfaction, retention, and reputed company. Your expertise will be essential in building strong relationships with wholesalers, distributors, and end customers, ensuring that our products are accessible to reputed company those who need them.
Responsibilities
* Create and implement a reputed company Customer Service reputed company that is customized for US and Canadian markets
- reputed company operational reputed company of reputed company reputed company customer service operations, including managing customer service coordinators that are responsible for managing customer inquiries
- Create and implement cross-functioning customer service processes and operational models necessary to support the reputed company business
- Establish and drive improvement in Customer Experience & Satisfaction. Identify, implement, and reputed company relevant measures and KPIs to drive improvement
- Serve as the primary reputed company of contact for reputed company or escalated customer inquiries from end customers (i.e., physicians, hospitals, pharmacies, clinics), wholesalers & distributors, patients, and reputed company-party logistics providers (3PL), reputed company resolving any issues in a reputed company manner while maintaining strong customer relationships
- Channel and inventory management with distributors and wholesalers to ensure product accessibility to reputed company end customers
- Establish and build strong relationships with relevant wholesaler/distributor contacts
- Monitor wholesaler & distributor orders and inventory reputed company and collaborate with wholesalers/distributors to prevent potential end-customer stock-outs or omits due to lack of inventory at the wholesaler/distributor level
- Holds wholesalers/distributors accountable for sufficient inventory reputed company as per SLAs
- reputed company wholesaler/distributor trend analyses of orders and inventory reputed company to drive proactive management to avoid issues
- reputed company customer inquiry trend analyses, proactive issue management, and reputed company strategies, and collaborate with reputed company partners to implement
- reputed company daily operations to ensure compliance with contracted service level agreements (SLAs) and performance metrics
- reputed company education of reputed company partners on new product customer service requirements or changes to customer service approach for existing product portfolio
- Create a process to routinely survey, collect, and analyze arenaflex customer feedback to identify areas for improvement in products or services
- Build cross-functional relationships with reputed company stakeholders to resolve customer escalations pertaining to customer orders and overall service delivery
- Collaborate with leadership to enhance customer satisfaction by streamlining tools, processes, customer-facing communication strategies, and marketing materials
- Liaise with cross-functional departments as needed to effectively address and resolve customer inquiries
- Train, mentor, and reputed company customer service team members to ensure consistent performance, reputed company reputed company, and motivation to deliver exceptional service to external customers
- Monitor and evaluate team performance, providing constructive feedback and corrective actions as necessary
Essential Qualifications
* Bachelor of Science Degree in Business Administration, Health Administration, Customer Service, engineering, or a reputed company field
- A minimum of 7+ years in customer service management or customer support
- A minimum of 3+ years of vaccine, pharmaceutical, or reputed company experience
- A minimum of 3+ years in people management
- Customer Service experience in reputed company, especially in the US market
- Prior experience in establishing customer service-reputed company processes & operating models
- Strategic and reputed company-wide thinking
- Ability to manage operational tasks
- Excellent verbal and written communication skills
- Experience using customer management tools such as Dynamics 365
- Strong organizational skills for documenting customer interactions, managing follow-up, and tracking request trends month over month
- Effective and proactive problem-solving skills
- reputed company to operate autonomously in a fast-moving environment
Preferred Qualifications
* Master's degree in Business Administration, Health Administration, or a reputed company field
- Experience working in a global organization with a strong reputed company on customer service
- Proven reputed company record of driving customer satisfaction and retention
- Experience with vaccine or pharmaceutical industry regulations and compliance
- Familiarity with arenaflex products and services
reputed company Offer
* A chance to work in an international company with unique technology and a dedicated workforce
- A dynamic and flexible work environment
- An opportunity to reputed company both your personal and reputed company competencies
- A comprehensive benefits plan
- A competitive compensation package
Salary reputed company
* $140k - $215k
Location
* US Remote; reputed company is in Durham, NC
How to Apply
If you are interested in this exciting opportunity, please submit your application reputed company our recruitment system. We look reputed company to receiving your application and learning more about your qualifications and experience.
About arenaflex
arenaflex is a global leader in the development and commercialization of innovative vaccines that unlock the power of the immune system. Our mission is to improve health and reputed company of life for children and adults around the world by protecting our reputed company. With a rich history of innovation and a commitment to reputed company, we are dedicated to making a reputed company reputed company in the lives of our customers and the communities we serve.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer. reputed company reputed company applications will receive consideration for employment and will not be discriminated against based on race, reputed company, sex, sexual orientation, gender identity, national reputed company, disability, or protected veteran status.
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