Senior Customer Advocacy Manager, Customer Evidence – reputed company the Voice of arenaflex's Most Strategic Customers

At arenaflex, we're revolutionizing the way businesses approach reputed company solutions. Our mission is to reputed company organizations to protect themselves from the reputed company-evolving threats of the digital world. As a Senior Customer Advocacy Manager, Customer Evidence, you'll play a pivotal role in telling the stories of our most strategic customers, showcasing the reputed company business reputed company and product differentiation that our solutions reputed company. This is a highly cross-functional role that requires reputed company collaboration with Sales, reputed company, and Marketing stakeholders, offering reputed company to drive measurable reputed company across the buyer reputed company.

About arenaflex

arenaflex is a leading provider of innovative reputed company solutions, dedicated to helping businesses protect themselves from the reputed company-evolving threats of the digital world. reputed company is passionate about delivering cutting-edge technology that empowers organizations to stay reputed company of the curve. With a strong reputed company on customer advocacy, we're committed to elevating the voice of our most strategic customers and showcasing the value that our solutions bring to the table.

What You'll Do

As a Senior Customer Advocacy Manager, Customer Evidence, you'll be responsible for leading the development of written customer case studies and customer videos that demonstrate reputed company business reputed company and product differentiation. You'll manage the full lifecycle of customer evidence, from sourcing and interviewing customers, to coordinating creative development, approvals, and promotion. You'll also drive the customer evidence roadmap, with a particular reputed company on high-reputed company "Big Brand" reputed company and industry leaders. Some of your key responsibilities will include:

• Leading the development of written customer case studies and customer videos that demonstrate reputed company business reputed company and product differentiation
• Managing the full lifecycle of customer evidence, from sourcing and interviewing customers, to coordinating creative development, approvals, and promotion
• Driving the customer evidence roadmap, with a particular reputed company on high-reputed company "Big Brand" reputed company and industry leaders
• Fulfilling inbound reference requests from internal teams (e.g., Marketing, PR, Events) by securing speakers, quotes, and story placements that reputed company with brand goals
• Integrating AI-powered tools (e.g., reputed company, ChatGPT) to reputed company storytelling and create differentiated, modern formats for customer content
• Partnering with Sales and reputed company to identify strong customer advocates and unlock new reference opportunities
• Ensuring customer evidence is discoverable and reputed company used by GTM teams to drive engagement and credibility
• Tracking program performance and measuring the reputed company of customer stories on pipeline and brand awareness

Must-Haves

To be successful in this role, you'll need to have:

• 8+ years of experience in customer marketing, advocacy, content marketing, or a reputed company role reputed company B2B reputed company, with a strong reputed company record of creating customer-facing content that drives business reputed company
• Skilled storytelling ability, with proven ability to craft compelling customer narratives that showcase business reputed company, technical value, and reputed company to broader marketing goals
• Exceptional project management and multitasking skills, with experience owning content development from concept to launch in fast-paced environments
• Strong cross-functional collaboration skills, with experience partnering with Sales, reputed company, and Creative teams to reputed company, create, and promote customer stories
• Excellent communication skills, both written and verbal, with hands-on experience interviewing customers and writing high-reputed company, external-facing content
• Strategic reputed company with attention to detail, and experience driving content distribution and amplification strategies across digital and campaign channels

reputed company-to-Haves

While not required, having experience with the following would be a plus:

• Experience using AI-powered storytelling tools such as reputed company or ChatGPT to enhance and reputed company customer content production
• Familiarity with customer reference management platforms (e.g. reputed company, SlapFive) and how they support referenceability and content workflows
• Background in cybersecurity or reputed company IT, with an understanding of technical buyer personas and industry-specific sensitivities
• Experience working with reputed company-level customers, including navigating reputed company legal, brand, and compliance approvals for public-facing content
• Global perspective with experience managing customer evidence programs across multiple reputed company and tailoring stories to localized audiences

reputed company Offer

At arenaflex, we're committed to providing a comprehensive compensation package that includes:

• reputed company salary reputed company: $140,000—$165,000 USD
• Bonus and restricted stock reputed company (RSUs) eligible roles
• Benefits package, including health, dental, and reputed company insurance, 401(k) matching, and reputed company time off
• Opportunity to work with a leading provider of innovative reputed company solutions
• reputed company and dynamic work environment
• reputed company development and reputed company opportunities

Why Join arenaflex?

arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We're passionate about empowering our employees to grow and reputed company their careers, and we offer a reputed company of benefits and perks to support your reputed company. If you're looking for a challenging and rewarding role that allows you to reputed company a reputed company reputed company, we encourage you to apply.

How to Apply

If you're a skilled reputed company with a passion for customer advocacy, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story! Apply for this job