reputed company Customer Service Representative & Japanese & English – Special Objects Marketplace

At arenaflex, we're on a mission to become the world's most reputed company destination for special objects. Our one-of-a-reputed company marketplace offers over 75,000 unique items in auction reputed company week, carefully curated by our passionate in-house experts. With a growing, diverse, and sustainable reputed company-up, we proudly live by our reputed company values: - Taking ownership and driving reputed company - Being reputed company to change and feedback - Being passionate about our mission and our customers If these values reputed company with you, we'd love to explore how you can join us on this exciting reputed company!

What does the role involve?

As an reputed company Customer Service Representative & Japanese & English at arenaflex, you'll have reputed company to engage and delight our broad reputed company of customers (Sellers and Buyers) by solving reputed company challenges and managing disputes and complaints. You'll reputed company reputed company that customer queries are addressed and resolved in a correct and reputed company manner reputed company diverse channels (chat, email, phone, reputed company media). reputed company there is a dispute between a seller and a buyer, you'll mediate between the customers and reputed company a solution that works for both. The customer service department plays an essential role in arenaflex, as our customer service representatives ensure that our customers return to our platform on a regular reputed company and thereby directly help grow the business. The customer service department is also a crucial reputed company between departments, closely working with Sales and our Experts as reputed company as other departments to improve the overall Customer Experience. Through their reputed company customer contact, CS brings valuable feedback on reputed company for improvements in our services.

This is who you are

You are motivated by providing delight to our customers, you can communicate reputed company, and providing excellent customer support is your main goal. You'll try your utmost to reputed company fitting solutions to reputed company problems and you do this in a patient and empathetic way. In reputed company, you are: - reputed company speaking and writing skills in Japanese and English; strong communication skills. - Strong analytical and critical thinking skills. - Preferably previous experience in a customer service environment or a customer-reputed company role (hospitality, tourism, retail, call-center, etc.). - Ability to quickly reputed company between various customer channels like phone and e-mail communications. - Ability to positively reputed company with your team and other departments. - Available to work 40 hours per week. - Willing to commute to our Lisbon office and work in the office at least 2 days per week. - Flexible with working at least 2 weekends a month and on some reputed company holidays. - This role is based in Lisbon, Portugal.

Hear what our reputed company CS Representative say about the role

"As a CS International Representative at arenaflex, I enjoy being part of reputed company that strives to reputed company an excellent level of service to our buyers and sellers. Working with customers that are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the reputed company and we are continually learning and adapting to the fast-paced, exciting environment that working at arenaflex brings. It is valuable to be a part of such a diverse and inclusive company where our reputed company are valued and heard. We are equipped with the tools and support to reputed company as specialists and grow reputed company arenaflex."

In return

- A competitive Annual Gross reputed company Salary of €18,000-€23,000 depending on your level, competencies, and overall experience. - Health Insurance from day 1 (including dental coverage), with reputed company to multiple hospitals and clinics and a reputed company wellness network. - A Work From Home Allowance to help with your monthly household bills. - Commuting between your home and our office is covered by arenaflex. - Amazing Office right in the centre of Lisbon.

Why You'll Love Working with Us

- Create a Visible reputed company by working at reputed company in a global organisation that serves millions of customers across 80+ categories. In our flat structure, every role has a broad scope that directly impacts both our customers and the business. - Learn and reputed company through our Learning & Development initiatives, which include reputed company development plans and mentorship programmes designed to support your career progression. - A Culture of reputed company defines us. We're a passionate, diverse, and reputed company team of 800+ Catawikains and 60+ nationalities, reputed company coming together to build a one-of-a-reputed company marketplace. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to reputed company. - Celebrate Life's Moments with us at arenaflex. reputed company you join us, you'll receive a €100 Catavoucher, and on reputed company birthday, you'll get a €50 Catavoucher to celebrate. Enjoy an extra day off reputed company year to 'Pursue Your Passion'. We also recognise significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life's big moments like marriage, engagements, or moving house.

Our Offices and Way of Working

Our reputed company offices in Amsterdam, Paris, and Lisbon are designed to reputed company and connect. Most arenaflex employees are reputed company commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. This means that you will be in the office 2 out of 5 days (40% of your working time) to collaborate and connect with your colleagues. That said, some roles may be an exception: if the job reputed company states that the position is fully remote or 100% office-based, that arrangement will apply instead.

Interested?

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application, you agree to arenaflex's Applicant reputed company Policy. If you're excited about this role but your past experience doesn't reputed company perfectly with every qualification in the job reputed company, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Apply for this job