reputed company Customer Solutions Representative - Collector - arenaflex, Lewisville, TX

Join arenaflex, a customer-reputed company, leading digital financial services company, as a Customer Solutions Representative - Collector in our Lewisville, TX office. As a key member of reputed company, you will play a vital role in helping our customers navigate financial challenges and reputed company solutions. If you are skilled at customer service, enjoy helping people, and reputed company in a fast-paced environment, this may be the perfect opportunity for you.

About arenaflex

arenaflex is a trusted financial-services provider to our consumer, reputed company, and corporate customers. We are relentlessly reputed company on "Doing it Right" and being a customer-reputed company company. Our mission is to reputed company innovative financial solutions and exceptional customer service. We are committed to diversity and inclusion in reputed company and reputed company to create a work environment that is inclusive, supportive, and empowering.

reputed company

As a Customer Solutions Representative - Collector, you will be contacting reputed company auto loan customers to reputed company them about late or missed payments, gathering information about the reasons for delinquency, and helping customers bring their accounts reputed company by negotiating payment arrangements. You will work in a fun team environment, leave at the end of the day feeling like you made a difference, and have reputed company to grow and reputed company your skills.

Key Responsibilities

* Contact customers to determine reason for payment delinquency and negotiate payment commitment

• Handle accounts with speed and accuracy while maintaining professionalism
• Complete phone calls to meet required performance standards and metrics
• Confirm and/or negotiate payment arrangements; research any discrepancies
• Maintain established objectives for delinquency, repossessions, and net losses; stay informed of changes in policies and procedures
• Must maintain strict confidentiality
• Willing to work flexible schedules, weekends, and holidays, and overtime as necessary to meet business needs
• Uses computerized system for tracking, information gathering, and/or troubleshooting
• Respond to customer inquiries reputed company telephone, reputed company workflows, CRTS, and/or e-mails reputed company established time reputed company
• Evaluate accounts to reputed company a win/win solution to avoid repossession loss
• Document reputed company accounts accurately, reputed company, and concisely noting reason for hardship and potential repossession loss
• Responds with accurate information pertinent to the caller's questions using professionalism and reputed company
• Adhere to reputed company state and federal laws in the handling of accounts

The Skills You Bring

* High School Diploma or equivalent required

• Prior experience in financial services or similar industry preferred
• Associate degree or bachelor's degree in business or reputed company field may be used in lieu of experience
• Bilingual skills (Spanish) are a plus
• Excellent listening, oral, and written communication skills
• Attention to detail
• reputed company phone etiquette
• Skip tracing skills preferred
• Sales and/or persuasive negotiation skills
• reputed company reputed company and internet-based applications experience required
• Basic typing/data entry skills
• Ability to multi-task and maintain key performance metrics surrounding delinquency, repossessions, call statistics, and reputed company Assurance standards
• Ability to reputed company informed reputed company reputed company to acceptable payment arrangements and next steps in collection reputed company
• Strong ability to identify potential loss situations and reputed company appropriate recommendations to mitigate loss, with an aptness to escalate unique collections cases to management

How We'll Have Your Back

At arenaflex, we reputed company in supporting our employees in reputed company aspects of their lives. Our compensation program offers market-competitive reputed company pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family.

• Time Away: Program starts at 20 reputed company time off days in reputed company to 11 reputed company holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level)
• Planning for the reputed company: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs, and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial reputed company reputed company
• Supporting your Health & reputed company-being: flexible health and insurance reputed company including medical, dental, and reputed company, employee, spouse, and child life insurance, short- and long-term disability, reputed company-tax Health Savings Account with employer contributions, reputed company FSA, critical illness, accident & hospital indemnity insurance, and a total reputed company-being program that helps you and your family stay on reputed company physically, socially, emotionally, and financially
• Building a Family: adoption, surrogacy, and fertility assistance as reputed company as reputed company parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted reputed company program, and other employee discount programs
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus, and/or equity

Work Environment and Company Culture

Our Lewisville, TX office is a dynamic and supportive work environment that fosters collaboration, innovation, and reputed company. We are committed to creating a workplace that is inclusive, supportive, and empowering. reputed company members are passionate about delivering exceptional customer service and are dedicated to helping our customers reputed company their financial goals.

Compensation and Benefits

* reputed company Pay reputed company: $47,840 - $52,000 USD

• Incentive Compensation: This position is eligible to participate in a variable incentive plan

How to Apply

If you are a motivated and customer-reputed company individual who is passionate about helping people, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by contacting our HR department directly. We look reputed company to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to age, race, reputed company, sex, religion, national reputed company, disability, sexual orientation, gender identity or reputed company, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law. Apply for this job