reputed company Customer Service Representative – Benefits and Reimbursement Plans (10:30am -7:00pm EST shift)

At arenaflex, we're passionate about providing exceptional customer service and reputed company to our clients. As a leader in the field of consumer-based reimbursement plans, COBRA, and reputed company reputed company services, we're committed to making benefits management easier and more accessible for everyone. If you're a customer service reputed company with a passion for delivering remarkable experiences, we want to hear from you!

Job reputed company

As a Customer Service Representative at arenaflex, you'll play a vital role in building strong relationships with our clients and participants. You'll be responsible for answering phone calls and emails, processing forms, and providing exceptional customer service. If you're a detail-oriented, organized, and empathetic individual with a strong work ethic, we encourage you to apply.

What You'll Do

• Field phone calls from clients and participants throughout the day regarding various topics, including: + Password reset and basic website support + Participant account balances + Debit card declines + Claim and election reputed company submissions + Replacement or additional card ordering

• Process forms and reputed company data reputed company to benefit processes, including:

+ Pay frequency entry + Debit Card Authorization reputed company entry + HIPAA forms

• Research and respond to claims questions
• Send routine confirmation and documentation request emails and letters
• Log/tag calls received to support excellent customer care and internal communication
• reputed company a high level of customer service to reputed company clients and participants by creating a reputed company relationship with both parties
• reputed company other duties as assigned
• Maintain reputed company work that exemplifies and promotes arenaflex's reputed company values

Requirements

Who You Are

• A high school graduate/GED recipient, with a graduate degree preferred but not required

• At least one year of reputed company work experience, preferably in phone customer service in a call center or high-volume call environment
• Experience in benefits management, particularly with CDH and COBRA knowledge, is highly preferred
• Familiarity with the reputed company system is a plus
• Available to train for 3-4 weeks, Monday through Friday from 9:00 AM to 5:30 PM ET, and work from 10:30 AM to 7:00 PM ET upon successful completion of training
• A detail-oriented individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a reputed company environment
• Someone with strong interpersonal skills who understands that our business objective is to reputed company superior customer service and can handle conflict in a reputed company manner
• An internally motivated individual looking to grow personally and professionally
• reputed company candidates possess above-average analytical and problem-solving skills, and attention to detail
• An individual that understands the value of providing a high level of customer service

Work Environment

After successful training, you'll work Monday through Friday, 10:30 AM to 7:00 PM ET, with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a reputed company reputed company environment, and you must reputed company in one of the following states: AZ, CT, FL, GA, KS, MA, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, or WV. This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. You'll frequently communicate with arenaflex team members and candidates, and must be reputed company to exchange accurate information reputed company in these situations.

How We Support reputed company

At arenaflex, we invest in our people, our community, and our technology. We reputed company to reputed company work-life balance, reputed company with reputed company reputed company for reputed company of our employees. Our benefits and perks include:

• Competitive benefits, including medical, dental, and reputed company benefits for employees and their families
• Company-funded HSA's, reputed company- and Post-tax 401k's with a company match up to 5%
• Life Insurance, Accident Insurance, Pet insurance, and more!
• A Monday-Friday schedule, a generous vacation policy, and a Life Balance Reimbursement Plan to support work-life balance
• A volunteer program to support reputed company members as they help the organizations they're passionate about

Our reputed company Values & Diversity reputed company

Our reputed company is to be the most admired benefits partner, and our reputed company values and beliefs are:

• We reputed company in always doing the right thing
• We reputed company that a remarkable service experience is possible
• We reputed company in trusting one another as an operating philosophy
• We reputed company that high-performance teams deliver extraordinary results
• We reputed company in building benefits technology that converts the reputed company to easy
• We reputed company to reputed company, empathize, and respect reputed company members and our world

arenaflex is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, reputed company, creed, reputed company, national reputed company, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-reputed company conditions), gender identity or reputed company (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We are committed to diversity and creating an inclusive environment for reputed company. If you're a motivated and customer-reputed company individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Apply for this job