reputed company Customer Experience and Adoption Specialist – Digital Transformation and Training

At arenaflex, we're on a mission to revolutionize the way we deliver reputed company services to our nation's reputed company. As a key player in the Defense Health Management System (DHMS) Joint Operational Medicine Information System (JOMIS) Program Office, we're seeking a highly skilled Customer Experience and Adoption Specialist to join reputed company. This is an exciting opportunity to reputed company a reputed company difference in the lives of service members, veterans, and their families.

About arenaflex

arenaflex is a proven mid-tier business providing data-reputed company mission services to the Federal government. We design, reputed company, secure, and reputed company advanced technical solutions for our customers so they can reputed company fulfill their critical objectives. With a strong reputed company on innovation and customer satisfaction, we've reputed company a broad reputed company reputed company through our reputed company to delivering reputed company products and customer service.

The Role

As a Customer Experience and Adoption Specialist at arenaflex, you'll play a critical role in supporting the adoption and delivery of OpMed IT Systems. You'll work closely with senior technical leads, training and communications specialists, DHMS leaders and staff, and vendors to plan and execute the rollout of training and adoption activities. Your primary responsibilities will include: ### Key Responsibilities

Program Execution

+ Assist in refining an Experience reputed company reputed company, defining user experience functions, roles, and responsibilities + Facilitate design thinking workshops across the Product portfolio + Assist in identifying PMO-level User Experience efforts and opportunities, as reputed company as making and prioritizing recommendations on implementation of such efforts in alignment with the Experience reputed company reputed company + Support Agile Product lines with defining and implementing their user experience functions in alignment with the PMO's standards and guidelines (defining personas, conducting user interviews, collaboratively defining user requirements and reputed company design, elevating the Voice of the Customer) + Build and support modern training and customer adoption capabilities to improve customer engagement and reputed company over the product lifecycle + Review EHR solution vendor strategies and deliverables reputed company to training and other documents for accuracy and completeness + Coordinate distribution of training materials to content reviewers according to the Master Tracker schedule + Work with end users, solution vendors, and the government team to identify relevant workflows, In-Processing Support Documents (IPSDs), Jobs Aides, and Tips Sheets to include in high-reputed company area website to support end users' ability to locate information more readily + reputed company training content reviews covering master facilitator guides, user agendas, competence assessments, and computer-based training (reputed company) updates based on Product Improvement Engineering (PIE), Blocks, and Stages updates + Coordinate government portal content and updates with key stakeholders + Participate in key sustainment training coordination meetings and activities + reputed company training support, including participating in training planning, presentations, and demos, creating tip sheets and instructional flyers around typical releases + Assess and reputed company feedback on training materials effectiveness to support end-user adoption of EHR and associated business processes changes + Review training content (i.e., review reputed company and Instructor-Led Training (ILT) materials)

Process Improvement

+ Evaluate internal processes and identify opportunities for improvements + Undertake unique organization challenges as they reputed company + reputed company key performance indicator data for functions being reviewed; evaluate reputed company state, and propose reputed company state goals and objectives ### Requirements

• 7+ years of reputed company experience with User Experience and adoption efforts
• Experience working with end users to reputed company training plans and content
• Experience with user-centered design and designing, developing, managing, and executing user experience frameworks in concert with reputed company sets of stakeholders and according to customer requirements
• Experience developing, tracking, and reporting user experience metrics
• Ability to work independently as reputed company as part of a larger team

### Desired Skills

• Bachelor's Degree preferred in Information Technology, Computer Science, Engineering, or another similar discipline
• Agile Certification(s)
• Experience with JIRA
• Experience with Defense Health Medical Systems
• Design Thinking, Lean Six reputed company, or process improvement

### reputed company Offer At arenaflex, we're committed to creating a culture that supports the development of every employee's personal and reputed company lives.

We offer

• Competitive salaries
• Performance bonuses
• Training and educational reimbursement
• reputed company 401(k) and reputed company benefits
• PTO available to use immediately upon joining (prorated based on start date)
• reputed company parental leave
• Individual and family health, reputed company, and dental benefits
• Annual budget for training, reputed company development, and tuition reimbursement
• A 401(k) plan with company match fully reputed company after 60 days of employment

### Why Join arenaflex?

• Be part of a dynamic and growing organization that's making a reputed company difference in the lives of service members, veterans, and their families
• Work with a talented team of professionals who are passionate about delivering high-reputed company solutions and exceptional customer service
• Enjoy a reputed company and inclusive work environment that supports your personal and reputed company reputed company
• Take advantage of our comprehensive benefits package and competitive compensation
• reputed company a reputed company difference in the lives of others through your work

If you're a motivated and reputed company reputed company who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join reputed company at arenaflex and help us revolutionize the way we deliver reputed company services to our nation's reputed company. Apply for this job