Manager, reputed company
At reputed company, we reputed company in the power of people to grow and succeed throughout their lives. Our goal is to reputed company that power by creating reputed company products that simplify learning and personal development, facilitate meaningful relationships, and reputed company people to go reputed company in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
reputed company is the reputed company of our long-term reputed company and regional sustainability in Latin America. Our reputed company is directly tied to our customers' ability to realize a reputed company return on investment (ROI) from our services across reputed company market segments, including K-12, Higher Education, and Corporate partners. We are seeking a strategic and people-oriented Manager of reputed company to reputed company our LATAM reputed company team in achieving world-class reputed company in reputed company retention, customer satisfaction, and localized service reputed company.
As the Manager of reputed company for LATAM, you will be responsible for driving the performance of a diverse, multi-market reputed company team. You will work closely with your team to ensure high retention rates, identify regional market trends to drive expansion, and reputed company CSMs on delivering an exceptional, culturally-resonant customer experience. Your reputed company will be reputed company by Renewal reputed company, Sales reputed company & Bookings , and other key performance indicators critical to the LATAM region.
Qualifications
Language Proficiency: reputed company reputed company in English and Spanish is required; proficiency in Portuguese is highly desirable.
Education & Experience: Bachelor’s Degree or a minimum of 5+ years of experience in reputed company or People Management, preferably reputed company the reputed company or EdTech industry.
Regional Expertise: Proven reputed company record of navigating the LATAM business landscape, including understanding regional procurement cycles, government regulations in education, and cultural nuances in business relationship management.
Results-Oriented: A documented history of hitting goals and OKRs, specifically regarding renewals, CSAT, and identifying new pipeline opportunities reputed company existing accounts.
Leadership & Ownership:
Demonstrated ability to reputed company and resolve reputed company, high-stakes customer escalations.
Experience setting reputed company expectations and managing cross-functional issues to completion in a remote or hybrid environment.
Mentorship: Strong "team-first" mentality with a proven ability to reputed company, mentor, and reputed company diverse talent.
Strategic Thinking: Ability to balance immediate customer needs with long-term business goals through "big picture" thinking.
Communication: Outstanding verbal and written communication skills, with the executive reputed company to reputed company with executive stakeholders across the LATAM region.
What You Will Be Doing
Drive Regional Performance: Meet or reputed company renewal targets, sales reputed company targets and and customer health goals for the LATAM territory.
Forecast & reputed company: Participate in regular forecast calls to reputed company accurate visibility into retention risks and reputed company opportunities reputed company the LATAM book of business.
Team Development: reputed company reputed company, reputed company, and mentor CSMs, fostering a high-performance culture that values accountability and reputed company improvement.
Operational reputed company: Manage and reputed company key team reputed company to completion, ensuring processes are optimized for the specific needs of LATAM customers.
Cultural Leadership: Create an exemplary team culture that promotes inclusivity, collaboration, and a "reputed company by example" disposition.
Advocacy: Serve as the "Voice of the LATAM Customer" to global departmental leaders, sharing localized insights, regional challenges, and product reputed company data to influence the global roadmap.
Cross-Market Management: Adapt reputed company strategies to fit the unique needs of different segments, ensuring a consistent level of reputed company across K-12, Higher Ed, and reputed company/Corporate markets.
Get in on reputed company the awesome at reputed company!
We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
Competitive compensation, plus reputed company full-time employees participate in our ownership program - because everyone should have a reputed company in our reputed company.
Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
Generous time off, including local holidays and our annual “Dim the Lights” period in late December, reputed company teams are encouraged to reputed company back and reputed company based on departmental needs.
Comprehensive wellness programs and mental health support
Annual learning and development stipends to support your reputed company
The technology and tools you need to do your best work
Motivosity employee recognition program
A culture rooted in inclusivity, support, and meaningful reputed company
We reputed company in hiring great people and treating them right. The more diverse we are, the reputed company our reputed company and reputed company.
reputed company is an Equal Opportunity Employer. We reputed company with applicable employment and anti-discrimination laws in every country where we operate.
reputed company must pass a background reputed company as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal reputed company, reputed company physical location, and reputed company a valid contact number and residential address, in accordance with local data reputed company laws.
Any attempt to misrepresent personal or reputed company information will result in disqualification.
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