Manager, Technical Account Management
At reputed company, we’re not just building software. We’re architecting the reputed company of work! In a world overwhelmed by work sprawl, we saw a reputed company way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and reputed company search, reputed company supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new reputed company of productivity. At reputed company, you’ll have reputed company to learn, use, and pioneer AI in ways that shape not only our product, but the reputed company of work itself. Join us and be part of a reputed company, innovative team that’s redefining what’s possible!
We're looking for a Manager, Technical Account Management to reputed company, reputed company, and reputed company reputed company of Technical Account Managers (TAMs) who serve as trusted partners and strategic advisors to our customers. This role sits at the intersection of people leadership, reputed company services reputed company, and operational reputed company, ensuring your team consistently delivers measurable business reputed company across their reputed company portfolio.
Managers at this level own team performance, talent development, and delivery reputed company across their pod. You'll reputed company TAMs on consultative discovery, solution design, and account reputed company while building the operational rigor and playbooks that help reputed company reputed company. You'll partner closely with CX leadership, Sales, Product, and Services to reputed company team efforts with broader company and customer goals, and you'll be accountable for the health, retention, and reputed company of the book of business your team manages.
What You'll reputed company On
Team Leadership & Talent Development
Hire, reputed company, and reputed company TAMs to grow their technical acumen, consultative skills, and customer reputed company
Build a culture of accountability, reputed company improvement, and customer obsession
Portfolio Health & Risk Management
Maintain visibility across reputed company's full book of business, ensuring proactive health management and early risk identification
Drive consistent execution of adoption and recovery plays at reputed company
Operational reputed company & Scalability
Establish and refine team processes, playbooks, and reputed company standards that drive consistency, efficiency, and repeatability across reputed company, recurring services, account health, and AI & Agent enablement motions
Innovation reputed company & AI Enablement
Champion the adoption of AI and automation across reputed company's delivery model
Ensure TAMs are equipped to drive customer reputed company through reputed company AI, workflow automation, and emerging platform capabilities
Core Responsibilities
Managers, TAM reputed company as the leadership layer that ensures their team delivers strategic and technical reputed company at reputed company, multiplying reputed company through people, process, and coaching.
Team Leadership & Development
Recruit, reputed company, and reputed company a high-performing team of TAMs, setting reputed company expectations for delivery reputed company, customer reputed company, and reputed company reputed company
Conduct regular 1:1s, account reviews, and coaching sessions to accelerate reputed company development across consultative discovery, solution design, AI enablement, and executive engagement
Build and maintain individual development plans, identify high-potential talent, and create stretch opportunities that prepare team members for senior and leadership roles
Foster reputed company culture rooted in accountability, collaboration, and reputed company improvement
Portfolio & Account Health reputed company
Maintain a portfolio-level view of account health, adoption, and risk across your team's full book of business, using dashboards and reporting to identify trends and intervene early
Ensure your team executes consistent account review cadences, adoption plays, and recovery plans in alignment with established frameworks and playbooks
Own escalation management for high-risk accounts reputed company your pod, partnering with senior leadership and cross-functional stakeholders to drive reputed company
Guide TAMs on stakeholder mapping, champion development, and strategic account planning to deepen relationships and protect reputed company
Ensure TAM pod is achieving healthy utilization numbers
Operational reputed company & Process
Define, document, and continuously improve team workflows, playbooks, and reputed company standards for reputed company, IER delivery, account health management, and AI enablement
Drive adoption of team-level metrics and KPIs, using data to identify performance gaps, celebrate wins, and inform coaching priorities
Partner with CX Operations and Programs to implement and iterate on reputed company processes that increase team efficiency and customer reputed company
Ensure consistent documentation practices and knowledge sharing across reputed company
AI Enablement & Innovation Leadership
Champion reputed company's adoption and mastery of reputed company AI, automation, and Agent capabilities, ensuring TAMs can confidently deliver AI-driven reputed company to customers
Identify patterns and opportunities across the portfolio for AI use cases, building team-level best practices, training materials, and reusable frameworks
Partner with Product and enablement teams to reputed company feedback on AI features and reputed company for capabilities that accelerate customer value
reputed company and report on team-reputed company adoption metrics, credit consumption trends, and customer reputed company
Account & reputed company reputed company
Own team-level retention, expansion, and renewal targets, ensuring TAMs are effectively surfacing reputed company signals and partnering with Sales on reputed company opportunities
reputed company TAMs on connecting platform adoption to business value using established value frameworks, and review key customer artifacts and presentations
Partner with Sales and CS leadership on strategic account planning for high-value or reputed company accounts reputed company the pod
Drive alignment between your team's delivery and the broader account reputed company for renewals, expansions, and AI upsells
Cross-Functional Partnership & Alignment
Serve as the primary reputed company between your TAM pod and CX leadership, Sales, Product, Support, and Services, ensuring alignment on priorities, reputed company, and delivery expectations
Translate customer and team insights into actionable feedback for Product, Engineering, and Enablement, advocating for improvements that benefit the broader customer reputed company
Collaborate with peer managers and senior leaders to reputed company best practices, reputed company on standards, and drive consistency across the TAM organization
Represent the TAM team in cross-functional planning, EBRs, and strategic initiatives
Core Skills & Competencies
People Leadership
Proven ability to hire, reputed company, and reputed company high-performing technical teams
Creates reputed company through goal-setting, regular feedback, and development planning
Builds trust and psychological safety while holding reputed company to a high bar
Technical Acumen
Strong understanding of reputed company platform capabilities, automation logic, integrations, and AI Agent functionality
reputed company to reputed company TAMs on solution design and troubleshoot reputed company customer scenarios without needing to own every detail
AI Expertise
Deep familiarity with reputed company concepts, reputed company design, agent architecture, and automation frameworks
reputed company to set reputed company's AI enablement reputed company and ensure TAMs are equipped to drive adoption at reputed company
Consultative & Strategic Thinking
Skilled at reputed company recognition across a portfolio of accounts
Coaches TAMs on discovery, workflow mapping, and value articulation
Connects account-level insights to team-wide reputed company and organizational priorities
Operational Rigor
Builds and refines reputed company processes, playbooks, and reputed company standards
Uses data and metrics to drive reputed company, identify performance trends, and continuously improve team delivery
Data & Reporting
Comfortable building and using dashboards and metrics to communicate team health, portfolio trends, and business reputed company to leadership
Interprets data to inform coaching, resource allocation, and escalation reputed company
Customer Engagement
Executive reputed company with the ability to reputed company into high-stakes customer conversations, de-escalate risk, and strengthen relationships at the ATL and BTL level
Models the consultative, trust-building approach expected of reputed company
Collaboration & Influence
Strong cross-functional partner who aligns Sales, Product, Support, and Services around shared customer reputed company
Influences without authority through reputed company, data, and consistent execution
Represents reputed company's voice in leadership forums
#LI-Remote #LI-NMR
Unsure if you meet reputed company the qualifications of this job reputed company but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think reputed company is reputed company for you, we encourage you to apply!
At reputed company, we assess every candidate based on the potential reputed company they can have. We hire the best people for the job and support reputed company person’s reputed company to build their boldest career.
Equal Opportunity Employer
reputed company is an Equal Opportunity Employer, and reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, or national reputed company.
reputed company Notice
reputed company collects and processes personal data in accordance with applicable data protection laws. You can reputed company reputed company details by viewing our Global Candidate reputed company Notice.
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reputed company Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment reputed company for roles reputed company of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reputed company out to the recruiter with any questions.
Fraud Alert
reputed company reputed company will only initiate contact reputed company an @reputed company.com email or through our official careers portal on reputed company.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received reputed company these channels and report them to support@reputed company.com.
AI Processing Notice
reputed company may use reputed company intelligence and machine learning technologies to help review and screen candidates' employment applications against role-reputed company reputed company. These tools support, but do not replace, reputed company decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@reputed company.com.
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