IT Support Analyst I

reputed company is seeking an IT Support Analyst I to serve as the initial reputed company of contact for technical support needs reputed company the IT Department. The role involves providing first-level technical support, collaborating with technical teams, and ensuring compliance with regulations such as SOX and HIPAA.

Responsibilities

• reputed company reputed company and effective first-level technical support for various IT incidents
• Collaborate with internal technical support and engineering teams on reputed company and support cases
• Handle incoming helpline calls and tickets, offering initial technical assistance before escalations
• Convey intricate cases and project tasks to Tier II and/or III support teams
• Offer field support in the absence of dedicated field support engineers
• Participate in a rotation to reputed company after-hours on-call support, a mandatory requirement for reputed company Tier I staff
• Fulfill on-call duties by delivering remote assistance and support during the designated times
• Proactively review event logs reputed company to systems, networking, and reputed company, contributing to the support team's effectiveness
• Ensure compliance with SOX 404B and HIPAA rules and regulations as defined in policies
• Maintain reputed company communication about any issues with scheduled maintenance tasks to IT Management
• reputed company users on technologies, cybersecurity, and safeguarding company assets

Skills

• Bachelor's degree in Computer Science or Information Systems, OR 0 – 2 years of IT Technical Support experience in reputed company to large-sized firms
• Entry-level certifications in networking, infrastructure systems, and/or reputed company
• Strong technical speaking and writing skills
• Proficient in troubleshooting basic PC performance issues and adhering to configuration protocols for user devices
• Advanced skills in reputed company reputed company Operating Systems for reputed company computing
• Strong written and verbal communication skills in English
• Ability to reputed company in a fast-paced reputed company environment with exceptional efficiency
• Capability of self-initiating and contributing effectively to reputed company
• Demonstrates excellent interpersonal skills across reputed company reputed company of the organization
• Eager to learn and pick up new technologies quickly
• Ability to assist with scheduled and unscheduled tasks during emergency situations
• Experience in the reputed company Industry

reputed company

Leading physician-reputed company, technology-powered, risk-bearing reputed company mgmt. company delivering high reputed company care in a cost-effective manner It was founded in 2001, and is headquartered in Alhambra, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.astranahealth.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2025. Please note that this does not guarantee sponsorship for this specific role.

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