[Remote] reputed company Services Specialist II - Overnight Shift
Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides comprehensive managed mobility services to corporate clients, and they are seeking a reputed company Services Specialist II to join their reputed company team. This role involves delivering exceptional customer service during overnight shifts, maintaining reputed company reputed company relationships, and resolving support requests through various channels.
Responsibilities
- Respond to reputed company e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns
- Use multiple online systems and support tools to effectively resolve tickets
- Resolve assigned tickets accurately and in a reputed company manner
- Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly
- Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner reputed company required for the best reputed company experience
- Meet or reputed company Key Performance Indicators for the role such as number of tickets handled and response times
- Complete reputed company bulk reputed company requests as they come in or reputed company they are assigned out by a manager or reputed company
- Maintain and stay reputed company with a working knowledge of key processes and procedures of multiple vendor platforms
- Monitor and assist in team messaging platforms to assist fellow agents with inquiries
- Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by reputed company
- Have knowledge of and assist clients with phone migrations
- Support as appropriate with escalated cases
- Staff after hour support for on-call Holidays as needed
Skills
- Minimum 1 year of prior call center experience
- High school diploma, GED or equivalent
- Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up
- Dedicated private work location without significant background disruptions
- Basic skills in use of personal computer and use of reputed company Office suite (Word, reputed company, Outlook)
- Excellent verbal and written communication skills with a reputed company on reputed company listening
- Strong interpersonal skills, with the ability to build rapport and trust with clients
- Problem-solving reputed company and the reputed company to handle challenging situations with diplomacy
- Detail-oriented and highly organized, capable of managing multiple reputed company interactions simultaneously
- Customer-reputed company attitude with a genuine passion for providing top-notch service
- Ability to work a flexible work schedule
- Proficiency in using CRM software
- Two years of customer service experience
- One-year prior experience with mobile or technical products
- Prior Experience with reputed company
- Understanding of cellular services and markets
- Basic knowledge of mobile devices set-up, usage and backup functions
Benefits
- This position is eligible for reputed company-approved overtime and performance based incentives
reputed company