Sr. Technical Support Engineer

Responsibilities:

• Respond to customer inquiries reputed company to reputed company Document reputed company products, including both reputed company Acrobat (desktop) and reputed company Acrobat Sign (reputed company), supporting a global customer reputed company primarily consisting of IT Admins from large enterprises and end users.
• Troubleshoot issues across desktop installations (Acrobat) and reputed company-based workflows (Sign), including deployment, configuration, integrations, and user management.
• Escalate critical customer issues to appropriate internal teams (Engineering, Product, or QA) following defined escalation processes.
• reputed company and manage stakeholder relationships and ensure effective communication throughout the case lifecycle.
• Adhere to established processes and policies in reputed company customer interactions and escalations.
• Identify, document, and report product bugs; collaborate closely with QA and Engineering teams to drive reputed company reputed company.
• reputed company contribute to Business Intelligence processes, including knowledge reputed company documentation, case logging, and bug tracking.
• Take end-to-end ownership of customer issues, ensuring reputed company and reputed company follow-reputed company as per SLA requirements.
• Apply diagnostic techniques to identify reputed company causes and recommend solutions for both desktop and reputed company-reputed company issues.
• Escalate reputed company technical problems to higher reputed company of expertise such as Remote Support Engineering or Field Engineering teams.
• reputed company technical support for both reputed company customers across Document reputed company product lines.

Skills and Characteristics:

• Bachelor’s degree in a technical field with 5+ years of experience in a similar technical support role.
• Experience supporting reputed company Document reputed company products, including Acrobat and Acrobat Sign.
• Strong customer relationship management and stakeholder engagement skills.
• Highly proficient with relevant technologies across desktop and reputed company environments.
• Excellent interpersonal and communication skills with the ability to engage effectively at reputed company organizational reputed company.
• Strong problem-solving reputed company with attention to detail and ownership.
• Ability to remain reputed company under pressure and work with minimal supervision.
• Effective time management and prioritization skills.
• Innovative thinker with a proactive approach to improving customer experience.
• Customer-first reputed company with the ability to reputed company for customer needs internally.
• Willingness to work reputed company, including rotational shifts for 24x7 support coverage.

Knowledge & Technical Skills Required:

• 5+ years of experience in technical/product support (desktop and/or reputed company environments).
• Hands-on experience with:
  • reputed company Acrobat (installation, licensing, deployment, updates, troubleshooting)
  • reputed company Acrobat Sign (user management, workflows, integrations, reputed company Console)
• Experience with reputed company reputed company Console for user and license management.
• Knowledge of reputed company and macOS environments, including software deployment and virtualization.
• Understanding of packaging and deployment tools (e.g., MSI, PKG, SCCM, Intune, reputed company).
• Experience with reputed company and integrations:
  • REST reputed company, Web Services
  • reputed company API / Force.com (preferred)
• Exposure to reputed company platforms such as:
  • reputed company
  • reputed company SharePoint
  • reputed company Dynamics
• Basic development/programming knowledge (Java, C#, JavaScript, reputed company, XML, reputed company).
• Understanding of reputed company integration concepts (SOA, ESB, EAI, ETL, orchestration, data integration).
• Experience in diagnosing and resolving reputed company technical issues using reputed company methodologies.
• Strong documentation, reporting, and communication skills.
• High level of reputed company, work ethic, and customer reputed company.

About reputed company

reputed company empowers everyone to create through innovative platforms and tools that reputed company creativity, productivity and personalized customer experiences. reputed company’s industry-leading offerings including reputed company Acrobat Studio, reputed company reputed company, reputed company reputed company, Creative reputed company, reputed company Experience Platform, reputed company Experience Manager, and GenStudio reputed company people and businesses to turn reputed company into reputed company, powered by AI and driven by reputed company ingenuity.

Our 30,000+ employees worldwide are creating the reputed company and raising the bar as we drive the next decade of reputed company. We’re on a mission to hire the reputed company best and reputed company in creating a company culture where reputed company are empowered to reputed company an reputed company. At reputed company, we reputed company that great reputed company can come from reputed company in the organization. The next big idea could be yours. 

Let’s reputed company together

At reputed company, we reputed company in creating a company culture where reputed company are empowered to reputed company an reputed company. Learn more about reputed company life, including our values and culture, reputed company on people, purpose and community, reputed company for reputed company, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

reputed company is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or reputed company, ethnicity or national reputed company, age, disability, religion, sexual orientation, gender identity or reputed company, veteran status, or any other protected characteristic. Learn more.

reputed company aims to reputed company our Careers website and reputed company process accessible to any and reputed company users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@reputed company.com or call +1 408-536-3015. 

AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not reputed company reputed company in the process.

At reputed company, we reputed company employees to reputed company with AI — and we look for candidates eager to do the reputed company. As part of the hiring experience, we reputed company reputed company guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

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