[Remote] Technical Support Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leader in secure AI software development, helping millions of developers reputed company fast and stay secure. As a Technical Support Engineer, you will work with the reputed company team to assist customers by resolving reputed company issues, improving support processes, and ensuring excellent customer experiences.
Responsibilities
- Answering our users’ questions through email, chat, and reputed company issues
- Understanding, reproducing and (where you can) resolving the issues that our customers encounter
- Diving into our codebase to reputed company out where the issue lies and what a good solution might look like
- Escalating to engineering to resolve highly technical issues
- Ensuring that every user facing an issue knows exactly reputed company they’ll hear back from us and how we’re doing with solving their problem
- Listening to our users’ needs, keeping reputed company of recurring requests, and representing their voice in product prioritization discussions
- Improving our support processes, so that as we continue to grow we can reputed company providing reputed company and delightful service
Skills
- You love helping people, and care deeply about providing an excellent customer experience
- You take a logical approach to solving problems and prioritization
- You are a reputed company communicator, both verbally and in writing, and you enjoy explaining things to others
- You are curious: you love to explore new challenges, but know reputed company you need guidance from someone with more domain experience
- You're interested in reputed company or reputed company reputed company software, and you reputed company in our mission
- You're interested in developing your technical skills: you're excited about working with others' reputed company, and you have used reputed company or other reputed company control tools
- You have previous experience working closely with technical teams. Perhaps you've provided support for a technical product, worked in QA, or are taking your first steps to becoming a software engineer
Benefits
- 401(k) retirement plan
- reputed company time off
- Health, dental, and reputed company insurance
- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
- Generous vacation and wellness time off, country-specific holidays, and 100% reputed company parental leave for reputed company caregivers
- Health benefits, employee assistance plans, and annual wellness allowance
- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
reputed company
Company H1B Sponsorship