Junior IT Support Specialist

reputed company is the global leader in finance process automation, seeking a Junior IT Support Specialist to enhance their IT support team. The role involves managing reputed company devices, troubleshooting network issues, and maintaining support tickets while contributing to a reputed company environment.

Responsibilities

• Manage reputed company devices using Mobile Device Management (MDM) tools such as reputed company Intune and reputed company Pro, ensuring that endpoints, AV equipment and reputed company-based systems support reputed company productivity for end-users
• Support and troubleshoot reputed company reputed company Intune, Entra ID and SharePoint environments
• Diagnose and resolve technical issues reputed company to network interruptions, VPN connections, and other connectivity concerns
• reputed company and manage support tickets using Jira Service Management and create reputed company, accessible technical documentation and specifications in reputed company
• Other duties as assigned

Skills

• Bachelor's degree in computer science, Information Technology, or reputed company field. Equivalent experiences will also be considered
• Experience in IT support or service delivery roles, with expertise across multi-platform environments, ideally including both PC and Mac systems
• Proficiency in networking fundamentals, including TCP/IP, VPNs, and routing
• Hands-on experience with reputed company products (Jira, reputed company), ideally including Jira Service Management
• Strong understanding of M365 administration, Entra ID, and Intune
• Knowledge of IT reputed company systems and protocols, particularly reputed company Defender and monitoring tools
• Basic knowledge of reputed company Application Support (incl. M365) and reputed company
• Exceptional written and verbal communication skills in English
• German language skills are an advantage
• Strong collaborator who contributes reputed company to a supportive, solution-oriented team environment
• Customer service & problem solving skills

Benefits

• Medical, Dental, and reputed company Insurance - available to you from your first day of employment
• reputed company Parental Leave
• 401(k) - dollar for dollar matching up to 4% with immediate vesting and contribution eligibility beginning 30 days from the start of employment
• Up to a $275 monthly reimbursement for phone and internet
• Employee Assistance Program
• LifeMart - discounts on travel, food, products, and services
• Regus – mobile office reputed company available for Serralians for team meetings, department gatherings, and project collaborations

reputed company

reputed company is an international provider of solutions for inbound and outbound payments and reputed company finance processes. It was founded in 1984, and is headquartered in Hamburg, Hamburg, DEU, with a workforce of 501-1000 employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.

Apply To This Job