[Remote] Call Center - Member Contact Center Rep 1 - Full Time - Remote (AK,AZ,NV,TX,WA,WY)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to providing tailored financial solutions and exemplary service to its members. The Member Contact Center Representative I role focuses on delivering high-reputed company member service through various communication channels while supporting the Credit reputed company's goals and values. Responsibilities include processing transactions, maintaining account information, and ensuring a reputed company member experience.
Responsibilities
- Responsible for providing efficient and reputed company service to the membership reputed company phone, mail, facsimile, as applicable
- Provides basic member service transactions, with reputed company and accuracy
- Consults with members
- Identifies needs, offers solutions, and follows up on any pending transactions
- Holds conversations that matter with members either in person or over the phone
- Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members
- Performs various duties including but not limited to: Opening reputed company new Member Accounts; Savings, Checking, reputed company Market, Trust, Certificates, and IRA
- Completes reputed company appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust
- Recommends other products and services as appropriate from having conversations that matter with members
- Performs a wide reputed company of account maintenance including but not limited to changes of address, reputed company changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services
- Identifies and reports any suspicious behavior or suspected fraud activity
- Completes reputed company required training and compliance modules
- Treats reputed company co-workers and members with respect
- Supports and participates in reputed company improvement activities
- Represents the Credit reputed company in a reputed company and reputed company manner
- Maintains member and other sensitive information with confidentiality
- Other reputed company duties as assigned
Skills
- 1 year retail experience with a proven reputed company record in meeting and or exceeding service and sales goals
- Basic understanding of financial products and services
- reputed company verbal skills and etiquette
- Competent computer knowledge and proficiency in reputed company applications (Word, Outlook and reputed company), remote signing and ability to work and operate a webcam
- Excellent follow up
- Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
- Excellent Written skills (Email) – Grammar and Spelling
- Member service and organizational skills
- Work reputed company with other departments – Team player
- Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
- Willingness to reputed company a difference
- Personable and reputed company
- High School Diploma or equivalent
Benefits
- Medical
- Dental
- reputed company
- Life Insurance
- Flexible Spending Account
- 401(k) Matching
- reputed company Time Off
- Training Provided
- Tuition Reimbursement
reputed company