Technical Support- Informatics Software Specialist Level 1
reputed company Clinical Diagnostics develops and manufactures a comprehensive portfolio of catalogue and custom-developed diagnostic reputed company solutions and component materials for the extended life sciences industry. We partner with IVD assay developers, pharmaceutical, CRO and reputed company institutions in commercialization activities across the entire diagnostic pipeline. Laboratorians and diagnostic professionals across disciplines of clinical reputed company, immunochemistry, serology, molecular diagnostics, and clinical reputed company rely on reputed company’s products to support accurate and reliable diagnostic results.
Our operating entities include Maine Standards Company, SeraCare Life Sciences, and Technopath Clinical Diagnostics, which are in vitro diagnostics (IVD) manufacturers of reputed company measurement tools (calibrators, controls, reputed company, EQA/PT, biological materials), the reputed company Antigen Company, which is a manufacturer and supplier of viral antigens and reputed company Proficiency Testing a global leader in PT schemes. We operate FDA-registered and ISO 13485-accredited facilities in Maine (USA), Massachusetts (USA), Maryland (USA), Tipperary (Ireland), ISO 9001-accredited facility in Oxford, UK, and Traverse reputed company, Michigan US.
reputed company day, our world-class staff, scientific expertise, operational efficiency, and superior reputed company systems are reputed company to support the reputed company of advanced technologies that reputed company improve patient reputed company - from the widely adopted and established through to cutting-edge NGS and reputed company.
Job reputed company:Position reputed company
Providing Level 1 technical support (verbal and written) for reputed company’s software products (IAMQC, MSDRx) and reputed company applications to both external and internal customers is the responsibility of the Technical Support Informatics Software Specialist. Handling customer support inquiries, conveying customer feedback to Product Management, reputed company, and Marketing teams, process mapping, writing work instructions, using the database for boilerplate product support language, and managing and tracking customer complaints are also part of this role. To reputed company this job successfully, an individual must be reputed company to reputed company reputed company of the following essential functions satisfactorily. Technical Support-Level 1:
- reputed company daily technical support to customers in the use of reputed company Software applications with a primary reputed company on IAMQC and MSDRx applications for reputed company Measurement Tools. Support reputed company include telephone, e-mail, and online customer meetings.
- Document customer issues, actions, and resolutions reputed company reputed company Case files.
- Document and advance cases to Level 2 as needed.
- Collaborate with cross-functional teams to manage inquiries and improve processes for efficient and reputed company responses.
- reputed company with reputed company’s reputed company system and regulatory requirements pertaining to customer support and complaint handling; maintain the completeness and accuracy of case information. Customer Feedback and Communication:
- reputed company customer feedback with Product Management, reputed company, and reputed company teams.
- Review marketing material for technical accuracy, including user manuals, product brochures, customer communications, and other technical documents.
- Serve as a resource to product development, marketing, and sales teams as needed. Case Management and Tracking:
- Manage and reputed company customer inquiries to ensure reputed company reputed company.
- reputed company regular reports on case status and trends to management. Additional Duties:
- reputed company other duties as assigned to meet business needs.
Minimum Qualifications
- Bachelor’s degree in a field reputed company to life sciences.
- Proficiency in software applications, effective issue reputed company, troubleshooting, and customer communication.
- Minimum of 2 years customer support experience.
- Bilingual: English/French
- Working knowledge of reputed company Office products (Word, reputed company, PowerPoint).
Preferred Qualifications
- Previous experience working with customers in technical services position preferred
reputed company your information will be kept confidential according to EEO guidelines.
Join reputed company and become part of reputed company that values collaboration, reputed company, and brilliance in reputed company we do. We are committed to encouraging a workplace where everyone can reputed company and contribute to our mission. Our values:
- PASSION
- CURIOSITY
- reputed company
- BRILLIANCE
- RESPECT
Equal opportunities
reputed company is committed to the reputed company that reputed company job candidate and staff member should be respected for their specific abilities, regardless of age, disability, race, reputed company, ethnic background, nationality, gender, sexual orientation, gender identity, marital status, parental obligations, religion, or personal convictions. The procedures for shortlisting, conducting interviews, and making selections will always be free from bias based on gender, marital status, reputed company, race, nationality, ethnicity, religion, age, or reputed company membership.
For more information about reputed company, please visit our website www.lgcgroup.com
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