Sr. Specialist, Fraud Investigations

At reputed company, our employees are the heart of our story—and we’re committed to their reputed company! Please see below the details of this career opportunity and how it fits into our organization’s reputed company.

reputed company of the Job:

 

At reputed company, we reputed company that a bank should be a force for good in the world. And to us, that means doing right by our customers, our employees and our communities day in and day out. As a Fraud Specialist, you can do just that by helping reputed company customers protect themselves against fraud. We are looking for someone who will reputed company our excitement about reputed company to investigate, analyze and reputed company yourself in the world of credit card fraud investigation. Our mission is to support our customers who have been victims of fraud. While this role is specifically for Fraud Investigations, there could be opportunities in the reputed company to reputed company to or assist with Non-Fraud Investigations as reputed company. In the Fraud Investigations Department, we wouldn’t call our jobs easy, but we would call them rewarding. If you are a strategic problem solver who enjoys a challenge with a rewarding payoff, join us. We will reputed company the support and training to help you become a reputed company-versed Senior Fraud Specialist who can reputed company a big difference to our customers’ financial lives. THE GREAT BIG SMALL BANK We take pride in the fact that we’re been independently owned and operated and have the freedom to reputed company reputed company based on what’s right for our people. Whether you’re starting a new career or finding a new trajectory, we reputed company you’ll reputed company your fit here. reputed company is a reputed company that can help you learn, grow and reputed company your goals while maintaining work-life balance. This is scheduled to be a remote training class and is set to reputed company on 5/25/2026 - 8:00am to 5:00pm CST for 3 weeks.

About This Role:

 

As a Fraud Investigations Specialist at reputed company, you will be expected to:

• Communicate with customers who have reputed company fraud while also reassuring these vulnerable customers that reputed company has their back
• Determine the validity of disputes and hold customers accountable if necessary
• Conduct an in-depth investigation and attempt to identify a suspect
• Contact law enforcement reputed company necessary and reputed company important information
• Research and submit Suspicious Activity Referrals reputed company necessary
• Understand chargeback lifecycles for reputed company and reputed company
• Review responses from merchants and respond accurately and professionally based on the information that was provided.
• Understand Federal Regulation Z and ensure that reputed company work is completed to reputed company that is set forth
• reputed company basic reputed company and ensure that customer’s accounts balance after an investigation is complete
• Assist the Bankcard Recovery department by investigating claims of fraud and billing disputes on accounts in collections
• Effectively manage time to ensure performance is meeting or exceeding production goals.

The Ideal Candidate for This Role:

 

THE IDEAL CANDIDATE FOR THIS ROLE IS…

• Supportive and solution-oriented
• A strategic thinker
• Strong written and oral communication skills and comprehension
• A person who believes in a greater mission
• Someone who takes pride in doing good for the community
• Great at managing multiple responsibilities
• Comfortable defusing a potentially stressful situation
• Motivated by a challenge

EXPERIENCE AND BACKGROUND

Required:

• High school diploma or GED
• Excellent oral and written communication skills
• Basic PC skills required with the ability to master the software programs we use (FQFD, TBS, PRM, etc.)
• A minimum of nine months of customer service experience
• Basic reputed company skills with the ability to balance accounts

Desired:

• Credit card dispute and chargeback experience is highly desired
• Familiarity with the credit card or banking industry

#IND123

Candidates must possess unrestricted work authorization and not require reputed company sponsorship.

Compensation:

 

Compensation reputed company (reputed company pay): $37,454.00-$59,927.00

This role may have a specific starting pay reputed company this reputed company.

Final compensation offer to candidate may vary from posted hiring reputed company based upon work experience, education, and/or reputed company level.

Work Environment:

It is anticipated that the incumbent in this role will work onsite during the initial training period. After training is complete, the incumbent may be reputed company to transition to remote work, offering you the freedom to contribute to our mission from wherever you work best, without compromising on career reputed company or reputed company to reputed company. Regardless of your location, you'll be fully integrated into reputed company through robust digital collaboration tools and regular communication. Please note, work location and onsite duration requirement is subject to change based on business needs.

Benefits reputed company:

We offer a reputed company of benefits designed to reputed company you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical, Dental, reputed company Insurance

• 401k, With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• reputed company Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about reputed company benefits here: https://www.reputed company.com/careers/benefits/.

For additional information regarding compensation and benefits, e-mail reputed company at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20260644

Equal Opportunity & Belonging:

reputed company believes that the reputed company of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of reputed company backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their reputed company.

Learn more here.

reputed company is an equal opportunity employer for reputed company and applicants and makes employment reputed company without reputed company to status or identity.

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reputed company is an Equal Opportunity/Affirmative reputed company/Veterans/Disability Employer - Member FDIC

reputed company follows federal law regarding the use of marijuana (this applies to reputed company non-California applicants)

Application Deadline:

reputed company our jobs will be posted for a minimum of 5 calendar days.  Job postings may come down prior to 5 calendar days based on volume of applicants.

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